Jeancarlo Caicedo

• Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.
• Informed customers regarding ingredients used to address allergy and dietary issues.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
• Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Opened, poured and served alcoholic and non-alcoholic beverages.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Used appropriate sanitizing and cleaning products to maintain hygienic kitchen and food preparation areas.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Delivered friendly and efficient food service in a high-volume restaurant, serving up to 125 guests per shift.

Overall, i have gained skills on how to properly manage customers and how to be welcoming with them even while both being under pressure and short on time.