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Dynamic professional with a focus on team development and operational efficiency. Skilled in training staff, managing inventory, and ensuring quality standards, ready to drive improvements in customer service and operational performance.

 Experienced professional with over 25 years in the gambling industry, specializing in live and slot games. Skilled in managing large teams, effective communication, coordination, and motivation. Dedicated to leveraging industry knowledge and leadership capabilities for continued success in gaming. 

Adept at enhancing operational efficiency and team productivity, I spearheaded initiatives at Horseshoe Casino that significantly improved service quality and reduced waste. My expertise in sanitation standards and knack for effective teamwork have consistently elevated customer satisfaction and staff performance. My approach emphasizes problem-solving and multitasking, driving notable achievements in fast-paced environments.

Versatile professional with a strong foundation in IT skills, effective communication, and customer service excellence. Proficient in Microsoft Office, team collaboration, and resolving customer enquiries and complaints with a problem-solving approach. Experienced in warehouse operations, including shipment unloading, equipment use, restocking, and food safety compliance. Skilled in multitasking and maintaining high standards of product display and date checking to ensure quality. Holds a full driver’s licence and seeks to contribute to dynamic environments where operational efficiency and customer satisfaction are prioritised.
Experienced in retail sector with focus on customer service and stock management. Can ensure smooth running of store operations, thanks to keen attention to detail and organisational skills, ensuring stock levels are well maintained and customer queries are resolved promptly.

Enthusiastic Senior Customer Service Representative with more than 3years of customer service and order management experience, adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of the company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at a high level to consistently meet or exceed business quality and productivity standards.

 CIPD qualified professional specialising in employment law and team collaboration. Expertise in Microsoft Office with a proven ability to maintain accurate records and reports. Exceptional verbal and written communication skills enhance effectiveness. Committed to leveraging skills to support and achieve organisational goals. 

I am a passionate, self-motivated individual who is well driven and committed to achieving set goals and objectives. I perform excellently at given tasks and I thrive very well working in a team of progressive-minded individuals.

Over the years, I have gathered working experience in Human Resources, Finance, Digital Marketing and Advertising. My relocation to the United Kingdom has also given me an opportunity to build on my interest for cooking and hospitality management and i have overtime delivered effectively in all job roles i have worked on.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

With 10 years of experience in hospitality, my enthusiasm for creating and delivering exceptional customer service in front facing roles is a passion of mine. Throughout my career, I have been driven to manage and organise client requests effectively and developed extensive skills to multitask and communicate their needs, in order to ensure top customer and business satisfaction. During all front facing roles, I have also been tasked with using my persuasive and influencing skills in order to boost business sales and reach monthly targets. I have a great interest in the Travel and Tourism industry with an eagerness to see where my skills could take me, exceeding customer expectations at every opportunity.

Hello,
I am an enthusiastic honest reliable and trustworthy fit woman seeking work. I have had many years in housekeeping and reception and always are great help in other areas as well. I have been Head of House/Reception and Duty Manager experience dedicated to providing high-quality, efficient housekeeping and mangament operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Jean Steele

Summary

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Reception Manager and Duty Manager

Casino Team Member

Retail Assistant

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Reception Manager and Duty Manager

Casino Team Member

Retail Assistant

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