JEAN SILVA
London,Lambeth
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Front desk receptionist
Santiago Figueroa London
London, Soho
06.2023 - Current
- Facilitated smooth operations for front desk area by handling all administrative tasks.
- Welcomed salon guests with friendly and professional demeanour.
- Assisted in maintaining cleanliness of salon environment.
- Managed appointment scheduling for stylists to maximise daily business operations.
- Handled cash transactions, processed payments and issued receipts for services rendered.
- Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
- Provided excellent customer service by attending to clients' needs during their visit.
Hospitality assistant
R.F. BROTHERS LTDA
London, Essex
06.2022 - 06.2023
Education
Certificate of Higher Education - Economy/Finance
01.2016 - 12.2018
Skills
- Proactive work ethic
- Organisational efficiency
- Customer relationship management software
- Front-of-house rostering
- Customer Service
- Multidisciplinary teamwork
- Warmly greeting guests
Languages
Portuguese
Native
English
Upper intermediate
Spanish
Elementary
Timeline
Front desk receptionist - Santiago Figueroa London
06.2023 - Current
Hospitality assistant - R.F. BROTHERS LTDA
06.2022 - 06.2023
GAP ANAPOLIS - Certificate of Higher Education, Economy/Finance
01.2016 - 12.2018
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