Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Jean Rezende Baptista

Dublin

Summary

Experienced Telecommunications Sergeant with 8 years in the military, specialising in communications systems, signal operations, and network maintenance under high-pressure environments. Demonstrated expertise in discipline, leadership, problem-solving, and teamwork to ensure secure and reliable communications. Additionally, 4 years as a supermarket stocker have refined organisational skills, attention to detail, time management, and customer service. Proficient in technical support, network troubleshooting, installation standards, equipment maintenance, technical documentation, system integration, cost estimation, inventory management, team collaboration, and operation supervision. Currently based in Dublin and enrolled in an intensive English language course to enhance communication skills for broader professional opportunities in international settings.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

12
12
years of professional experience

Work History

SERGEANT

BRAZILIAN ARMY
SAO PAULO
04.2017 - 12.2024
  • Installed and maintained telecommunication and other data systems at customers' premises, consistently acting with professionalism.
  • Installed and repaired telecommunications and data transmission equipment.
  • Completed installation jobs to quality standards within required timeframes.
  • Installed and maintained complex telecommunications networks, improving system reliability and performance.
  • Communicated with customers in professional manner providing comprehensive support.
  • Maintained accurate installation records in line with department record retention guidelines.
  • Provided technical support and guidance to users, enhancing their understanding and use of telecommunications systems.
  • Maintained infrastructure for robust communication systems.
  • Provided cost estimates to customers for installation of equipment and networks.
  • Responded to emergency calls in event of system failures.
  • Inspected fibre optics and other data cable for damage.
  • Performed proof tests such as line testing, circuit commissioning and power tests to guarantee working order.
  • Participated in emergency response teams to restore telecommunications services following outages or disasters.
  • Monitored network performance, identifying and addressing any inefficiencies or problems.
  • Documented network by labelling and routing equipment and cables and recording configuration diagrams and specifications.
  • Completed and submitted technical documentation.
  • Conducted regular system checks to maintain optimal network functionality and prevent potential issues.
  • Analysed and understood provided technical information for repair work.
  • Answered customers' questions and resolved concerns to maintain positive customer ratings.
  • Assessed customer requirements to recommend appropriate telecommunications solutions that met their needs.
  • Integrated firmware into devices, network components and embedded systems.
  • Diagnosed malfunctions of radio and electromagnetic wave communications systems to make appropriate repairs.
  • Conducted risk assessments for telecommunications projects, identifying potential issues and developing mitigation strategies.
  • Followed proper instructions when installing, maintaining and repairing telephones, circuits and related equipment in response to scheduled work orders and service calls.
  • Configured and programmed telecommunications hardware to meet specific organisational requirements.
  • Serviced equipment quickly and accurately for minimal downtime.
  • Worked closely with IT departments to integrate telecommunications and IT systems, enhancing overall efficiency.
  • Wrote technical specifications and made recommendations for telephone, network and test equipment to be purchased to complete jobs.
  • Implemented security measures to protect telecommunications systems from unauthorised access and cyber threats.
  • Diagnosed and located breakdowns within telephone system and made repairs to restore normal operations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

SUPERMARKET REPLENISHER

RIO DE JANEIRO
04.2017 - 07.2021
  • Kept shelves looking tidy by removing empty packaging, cardboard and plastic from shelves.
  • Replenished shelves regularly to maintain full displays.
  • Maintained cleanliness and order in aisles, preventing any safety hazards for customers and staff.
  • Sorted incoming deliveries quickly and accurately, enabling orderly goods processing and storage.
  • Stocked shelves with products, maintaining optimal presentation and accessibility for customers.
  • Completed shelf loading, unloading, dressing and visual merchandising tasks as instructed by team leaders.
  • Ensured shelves looked clean, presentable and organised after stacking by conducting shelf dressing and visual merchandising tasks.
  • Kept shelves clean and visually pleasing through visual merchandising.
  • Received and unpackaged deliveries from manufacturers or distributors.
  • Stacked items safely and securely to minimise damage risk.
  • Monitored stock levels, promptly restocking items to prevent shortages on the shop floor.
  • Checked price and labelling before unloading stock onto shelves to ensure correct product placement.
  • Checked price and information labels were accurately located.
  • Removed out-of-date and damaged goods for disposal.
  • Rotated stock according to expiry dates, minimising waste and ensuring product freshness.
  • Moved stock from warehouses onto shop floors using forklifts, dollies and stock cadges.
  • Supported colleagues during peak times, ensuring a teamwork approach to workload management.
  • Minimised product waste by rotating stock to sell-by date.
  • Assisted customers in locating merchandise, providing detailed information on product features.
  • Prepared backstock onto shelves to reduce waste.
  • Disposed of food, plastic and cardboard waste into correct disposal systems, in-line with company policies.
  • Completed shelf stacking tasks within tight deadlines and without assistance.
  • Assessed shelves and removed stock belonging to different locations to maintain visual merchandising standards.
  • Ensured minimal waste by rotating old stock when placing new orders onto shelves.
  • Inspected products before shelf placement, reporting damages to management.
  • Assisted in receiving deliveries, checking and verifying goods against inventory lists.
  • Adapted quickly to changes in layout and product placement, maintaining store standards.
  • Assessed shelves to determine stock needed before retrieving goods from warehouse.
  • Provided exceptional customer service, resolving queries and enhancing shopping experience.
  • Maintained clean, clear storage areas for easy product retrieval.
  • Showed customers to product locations throughout store to boost sales.
  • Managed returns, organising items back onto shelves and handling damaged goods appropriately.
  • Labelled shelves accurately, ensuring prices and product information were clearly visible.
  • Stored fresh produce at correct temperatures to maintain item quality.
  • Stayed knowledgeable in product placement on shelves to quickly direct customers and complete shelf stacking tasks efficiently.
  • Maintained extensive knowledge of product placement to carry out tasks within set unloading deadlines.
  • Reviewed shelves, product placing, labels and pricing before unloading products on shop shelves, ensuring correct product placement.
  • Located and retrieved products for customers from shelves or stockroom to enhance customer service.
  • Conducted regular inventory checks to identify and rectify stock discrepancies swiftly.
  • Operated within health and safety guidelines, ensuring a secure environment for all.
  • Reported any security concerns immediately, contributing to the overall safety of the store.
  • Followed inventory and merchandising reports to locate and remove out-of-date items or process for reductions.
  • Assisted team members with heavy lifts and high-volume task loads to meet team goals.
  • Updated stock control systems for good inventory management.
  • Offered suggestions to management on stock needs, contributing to better product availability.
  • Monitored shopper activity to reduce shoplifting.
  • Followed merchandising and store standards for stock replenishment and planogram changes.
  • Trained new staff members in shelf stocking procedures, promoting consistent service quality.
  • Collaborated with team members to implement promotional displays, enhancing sales potential.
  • Created and updated shelf labels to reflect price and information changes.
  • Sanitised shelves for excellent hygiene standards.

BARMAN

Mar de copa
RIO DE JANEIRO
01.2013 - 12.2013
  • Dynamic and skilled barman with over five years of experience in high-end hospitality settings.
  • Proficient in crafting classic and innovative cocktails, ensuring client satisfaction with each drink served.
  • Exceptional knowledge of spirits, wines, and liqueurs, allowing for expert recommendations to guests.
  • Prepared and served a variety of cocktails and beverages to customers.
  • Engaged with customers to provide exceptional service and enhance their experience.
  • Trained new staff on bar operations and customer service standards.
  • Collaborated with kitchen staff to ensure timely food and drink service.
  • Handled cash transactions accurately while processing customer payments promptly.
  • Monitored customer behavior to ensure a safe and enjoyable environment.
  • Attended training sessions related to alcoholic beverage laws and responsible service practices.
  • Prepared cocktails and other drinks according to customers' requests.
  • Handled cash transactions accurately and balanced tills at end of shift.
  • Worked closely with kitchen staff to ensure food orders were delivered on time and accurately.
  • Ensured that all beverages served were of the highest quality standards.
  • Advertised, marketed and recommended drink options to guests.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Invented new recipes for signature drinks in accordance with customer feedback.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Organized promotional activities such as happy hours and karaoke nights to attract more customers to the bar.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Greeted customers, answered questions about menu items, took orders, and processed payments promptly and efficiently.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Educated customers on different types of beer or wine available at the bar.
  • Stocked shelves with beer, wine, spirits, juices, sodas, garnishes, straws.
  • Conducted regular inventory checks to verify product availability.
  • Kept track of stock levels and ordered supplies as needed.
  • Adhered to health safety regulations while handling food products as well as cleaning chemicals.
  • Performed cashier duties such as accepting payments from customers and making change accurately.
  • Maintained a clean and organized bar area, including the washing of glassware.
  • Created attractive drink displays for special occasions.
  • Collected and organized daily till totals and tips.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Increased average ticket amounts by upselling customers from shelf to premium brands.
  • Assisted in setting up buffets for special events.
  • Monitored guests' consumption of alcohol to prevent over-intoxication.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer, and cocktails for patrons.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.

Education

DIPLOMA OF HIGHER EDUCATION -

AERONAUTICAL TELECOMMUNICATIONS

DIPLOMA OF HIGHER EDUCATION -

TELECOMMUNICATIONS

Skills

  • Technical Support
  • Network Troubleshooting
  • Installation Standards
  • Equipment Maintenance
  • Technical Documentation
  • System Integration
  • Communication
  • Mixology
  • Bartending
  • Creativity
  • Time Management
  • Sales
  • Teamwork
  • Product Knowledge
  • Attention To Detail
  • Network troubleshooting
  • Telecommunications installation
  • Technical documentation
  • Emergency response coordination
  • System performance monitoring
  • Customer relationship management
  • Inventory management
  • Problem solving
  • Team leadership
  • Time management
  • Customer service excellence
  • Risk assessment
  • Public speaking
  • Task prioritization
  • Networking
  • Problem resolution
  • Supervision and leadership
  • Team building
  • Flexible and adaptable

Languages

English, Intermediate

Languages

Portuguese
First Language
English
Upper Intermediate
B2

Timeline

SERGEANT

BRAZILIAN ARMY
04.2017 - 12.2024

SUPERMARKET REPLENISHER

04.2017 - 07.2021

BARMAN

Mar de copa
01.2013 - 12.2013

DIPLOMA OF HIGHER EDUCATION -

AERONAUTICAL TELECOMMUNICATIONS

DIPLOMA OF HIGHER EDUCATION -

TELECOMMUNICATIONS
Jean Rezende Baptista