Jean Ramsay

- Acquired local area knowledge about Bournemouth and Poole to develop new business.

- Maximised sales opportunities, representing Pass The Keys at numerous exhibitions, workshops, and events.

- Completed opening and closing procedures, from host introduction to listing of the property

- Oversaw daily operations to achieve high productivity levels.

- Processed invoices and payment runs with complete accuracy.

- Facilitated a smooth sales process by managing pipeline and recording lead activity in Hubspot.

- Conducted sales presentations to build customer understanding of value proposition.

- Effectively resolved customer problems and complaints (hosts and guests) improving customer satisfaction

- Built brand presence by developing strong relationships with key opinion leaders.

- Developed marketing campaigns to expand client base.

- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends in the short-letting market in Bournemouth and Poole

- Drove business development by cultivating strong supplier relationships and executing benefit-oriented sales presentations to prospects.

- Promoted branding initiatives to maximize customer outreach (local marketing)

- Shaped business direction through rigorous research and strategy development.

- Interfaced with hosts, determined needs, provided recommendations and up-sold services - secured new clients with impactful pitches and presentations

- Managed employee performance reviews (contractors, i.e. cleaners, plumbing, maintenance) built positive communication and delivered development insights.

- Managed £12000 annual marketing budget.

- Interviewed and recruited high-performing staff, adding value, motivation and drive to existing sales teams.

- Achieved exceptional client satisfaction feedback and city ratings.

• Oversaw HR functions, including hiring, staffing, training, payroll and labour law compliance.
• Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
• Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
• Proactively built, nourished and converted local opportunity pipelines.
• Provided customers with outstanding service, extending relationships for future business opportunities.
• Confidently communicated and negotiated high-profit deals and contracts with key stakeholders in global markets.
• Maintained smooth operations through careful management of office workflow and administrative processes.
• Served as official representative of the company to various publishers and advertsising agencies
• Established strong rapport with stakeholders to enhance business credibility.

• Managed and reported on budgets, consistently exceeding monthly sales and margin targets
• Negotiated advertising pricing and contracts, regularly following up with clients to maintain effective working relationships and ensure satisfaction.
• Coordinated and attended client meetings, effectively negotiating terms, handling objections, and closing sales to ensure optimum outcomes for all parties.