Jean-Paul Stenzel

Explored various destinations during travel hiatus post-redundancy in December 2019. Engaged in temporary employment from July to August 2025, assessing job suitability. Actively pursuing permanent full-time opportunities to leverage skills and experience.

• Advised customers on kitchen product range and appliances.
• Assisted customers in selecting correct parts for their chosen products.
• Occasionally working in warehouse, cleaning, and replenishing stock.
• Processed orders for parts and accessories, utilising computerised systems for accuracy and efficiency.

• Collected customer feedback on Lexus vehicles through dialler system.
• Conducted scripted surveys to evaluate customer journeys from purchase to collection.
• Resolved customer queries and complaints via phone, reporting issues directly to management.
• Addressed customer service inquiries promptly and accurately.
• Targeted as team and consistently hitting personal targets.

• Performed maintenance work on apartments and houses, ensuring high standards of quality.
• Executed general cleaning, painting, and decorating tasks to enhance property aesthetics.
• Delivered exceptional customer service, achieving full satisfaction with completed projects.

• Contacted dental surgeries across U.K. to sell orthodontic products and promotions.
• Managed approximately 3,000 accounts, ensuring effective communication with orthodontists.
• Discussed promotional offerings, focusing on selling dental products
• Developed and maintained Excel spreadsheets for tracking sales and account management.
• Logged all calls and product details exclusively on spreadsheets, ensuring accurate records.

• Established positive relationships with target group customers to facilitate employment outcomes.
• Engaged with diverse customers to understand their challenges and community dynamics.
• Inspired and motivated each customer to pursue personal and professional goals.
• Leveraged available resources and services to support customers and their families effectively.
• Identified core issues through inquisitive engagement to tailor suitable programs for clients.
• Managed case load efficiently, prioritizing tasks and mobilizing resources as needed.
• Demonstrated empathy and care, establishing trusting relationships with all customers.
• Maintained consistent communication with customers throughout program participation.
• Consistently over achieved personal targets.

• Delivered timely results consistently while serving construction and housing professionals.
• Successfully placed candidates across various roles, from Assistant to Board Director.
• Collaborated with clients and candidates to ensure alignment with industry needs.
• Engaged experienced professionals to enhance recruitment effectiveness and client satisfaction.
• Consistently hitting personal targets, finding and placing candidates for clients.

• Sourced executive-level candidates for retained search assignments using various research methods.
• Fast-tracked to Consultant position within six months based on performance.
• Built and maintained client relationships through telephone and face-to-face meetings.
• Managed job requirements for contingency and search in London and South East house building sector.
• Conducted in-person interviews with clients and candidates for both contingency and search roles.
• Facilitated feedback between candidates and clients throughout offer process.
• Doubled target by generating £196,000 in fees against target of £86,000 in first consultant year.
• Promoted to Senior Consultant in January 2007, achieving £235,000 in fees that year.

• Achieved monthly sales targets consistently, doubling expectations for RAC membership and legal Care products.
• Conducted outbound sales calls to new and existing clients, promoting breakdown cover renewals and additional financial benefits.
• Recognised as top salesperson in department for five consecutive months, demonstrating exceptional sales performance.

• Managed inbound and outbound calls to facilitate travel sales.
• Pursued training to expand skills in home and car insurance.
• Consistently exceeded set targets by converting calls into policies.