Summary
Overview
Work history
Education
Skills
Timeline
Generic

Jean Mason

Birmingham

Summary

Motivated Personal Assistant and support worker with over 15 years experience in the care industry. Offering expertise in person centre care. Implementation and monitoring of individual care plans and management of resident assessments and files.

Well versed in monitoring clients and developmental disabilities and adhering to patient care plans.

I am passionate and caring towards the people that I support and aim to provide care safety, wellbeing and independence to the highest standard.

Overview

18
18
years of professional experience

Work history

Receptionist

Vistry
Coleshill, Warwickshire
11.2024 - Current
  • Excellent telephone manner
  • Managing calls, complaint escalations efficiently.
  • Creating orders, and managed GRN tasks using Coins system.
  • Managed fob activations and ensured office safety.
  • General weekly health and safety
  • Managing post scanned delivered and sent.
  • Ordering office supplies


Personal Assistant

S A Advocacy Ltd
Solihull, West Midlands
04.2017 - 01.2023

Senior Support Worker

Midway Care Ltd
Birmingham
01.2012 - 03.2017

Domiciliary Care Worker

Alpha Nursing and Care Services
Balsall Common, Solihull
10.2010 - 01.2012

Bookings Officer

Prestige LPG Autogas Conversions
Birmingham
05.2009 - 10.2010

Domiciliary Care Assistant

Mears Care Ltd
Birmingham
09.2007 - 05.2009

Education

Mental Health First Aider -

MHFA England
Birmingham
04.2024 - 04.2024

BTEC Level 4 - Adult Social Care

Higher National Diploma Pearson Education
Solihull
04.2023 - 07.2023

NCFE Level 3 - Adult Health And Social Care

Solihull College and University Centre
Solihull
07.2014 - 07.2015

NVQ Level 3 - Health and Social Care

City & Guilds
Solihull
07.2014 - 07.2015

Certificate of Higher Education Level 2 - Employment Responsabilities rights in Health and Social Care Children and Young Persons

Solihull College and University Centre
Solihull
09.2015 -

Edexcel Level 2 Diploma - Health and Social Care

Babcock Training Ltd
London
08.2013 -

Certificate of Higher Education BTEC - Employment Responsabilities rights in Health and Social Care Children and Young Persons

Pearson College London
08.2013 -

NCFE Level 2 - Infection Control

Solihull College and University Centre
Solihull
10.2007 -

NVQ Level 3 - Customer Service

Birmingham Collage
Birmingham
12.1994 -

Skills

Able to provide care understanding and support for adults and children with learning disabilities and complex needs Ability to promote independence and support them to lead as fulfilling life as possible Assist both therapy based activities and social based based activities

Leading shifts, ensuring placement plans are followed, policies and procedures, risk assessments and rotas

My own personal experiences with spinal cord injury and traumatic brain injury has allowed myself to ensure voices are heard of those who nee aid with living day to day

I have performed personal care tasks like catheter bag changes and attended numerous meetings with different specialties within NHS

Timeline

Receptionist

Vistry
11.2024 - Current

Mental Health First Aider -

MHFA England
04.2024 - 04.2024

BTEC Level 4 - Adult Social Care

Higher National Diploma Pearson Education
04.2023 - 07.2023

Personal Assistant

S A Advocacy Ltd
04.2017 - 01.2023

Certificate of Higher Education Level 2 - Employment Responsabilities rights in Health and Social Care Children and Young Persons

Solihull College and University Centre
09.2015 -

NCFE Level 3 - Adult Health And Social Care

Solihull College and University Centre
07.2014 - 07.2015

NVQ Level 3 - Health and Social Care

City & Guilds
07.2014 - 07.2015

Edexcel Level 2 Diploma - Health and Social Care

Babcock Training Ltd
08.2013 -

Certificate of Higher Education BTEC - Employment Responsabilities rights in Health and Social Care Children and Young Persons

Pearson College London
08.2013 -

Senior Support Worker

Midway Care Ltd
01.2012 - 03.2017

Domiciliary Care Worker

Alpha Nursing and Care Services
10.2010 - 01.2012

Bookings Officer

Prestige LPG Autogas Conversions
05.2009 - 10.2010

NCFE Level 2 - Infection Control

Solihull College and University Centre
10.2007 -

Domiciliary Care Assistant

Mears Care Ltd
09.2007 - 05.2009

NVQ Level 3 - Customer Service

Birmingham Collage
12.1994 -
Jean Mason