Jean Mason
Birmingham
Summary
Motivated Personal Assistant and support worker with over 15 years experience in the care industry. Offering expertise in person centre care. Implementation and monitoring of individual care plans and management of resident assessments and files.
Well versed in monitoring clients and developmental disabilities and adhering to patient care plans.
I am passionate and caring towards the people that I support and aim to provide care safety, wellbeing and independence to the highest standard.
Overview
18
18
years of professional experience
Work history
Receptionist
Vistry
Coleshill, Warwickshire
2024.11 - Current
- Excellent telephone manner
- Managing calls, complaint escalations efficiently.
- Creating orders, and managed GRN tasks using Coins system.
- Managed fob activations and ensured office safety.
- General weekly health and safety
- Managing post scanned delivered and sent.
- Ordering office supplies
Personal Assistant
S A Advocacy Ltd
Solihull, West Midlands
2017.04 - 2023.01
Senior Support Worker
Midway Care Ltd
Birmingham
2012.01 - 2017.03
Domiciliary Care Worker
Alpha Nursing and Care Services
Balsall Common, Solihull
2010.10 - 2012.01
Bookings Officer
Prestige LPG Autogas Conversions
Birmingham
2009.05 - 2010.10
Domiciliary Care Assistant
Mears Care Ltd
Birmingham
2007.09 - 2009.05
Education
Mental Health First Aider -
MHFA England
Birmingham 2024.04 - 2024.04
BTEC Level 4 - Adult Social Care
Higher National Diploma Pearson Education
Solihull 2023.04 - 2023.07
NCFE Level 3 - Adult Health And Social Care
Solihull College and University Centre
Solihull 2014.07 - 2015.07
NVQ Level 3 - Health and Social Care
City & Guilds
Solihull 2014.07 - 2015.07
Certificate of Higher Education Level 2 - Employment Responsabilities rights in Health and Social Care Children and Young Persons
Solihull College and University Centre
Solihull 2015.09 -
Edexcel Level 2 Diploma - Health and Social Care
Babcock Training Ltd
London 2013.08 -
Certificate of Higher Education BTEC - Employment Responsabilities rights in Health and Social Care Children and Young Persons
Pearson College London
2013.08 -
NCFE Level 2 - Infection Control
Solihull College and University Centre
Solihull 2007.10 -
NVQ Level 3 - Customer Service
Birmingham Collage
Birmingham 1994.12 -
Skills
Able to provide care understanding and support for adults and children with learning disabilities and complex needs Ability to promote independence and support them to lead as fulfilling life as possible Assist both therapy based activities and social based based activities
Leading shifts, ensuring placement plans are followed, policies and procedures, risk assessments and rotas
My own personal experiences with spinal cord injury and traumatic brain injury has allowed myself to ensure voices are heard of those who nee aid with living day to day
I have performed personal care tasks like catheter bag changes and attended numerous meetings with different specialties within NHS
Timeline
Receptionist
Vistry
2024.11 - Current
Mental Health First Aider -
MHFA England
2024.04 - 2024.04
BTEC Level 4 - Adult Social Care
Higher National Diploma Pearson Education
2023.04 - 2023.07
Personal Assistant
S A Advocacy Ltd
2017.04 - 2023.01
Certificate of Higher Education Level 2 - Employment Responsabilities rights in Health and Social Care Children and Young Persons
Solihull College and University Centre
2015.09 -
NCFE Level 3 - Adult Health And Social Care
Solihull College and University Centre
2014.07 - 2015.07
NVQ Level 3 - Health and Social Care
City & Guilds
2014.07 - 2015.07
Edexcel Level 2 Diploma - Health and Social Care
Babcock Training Ltd
2013.08 -
Certificate of Higher Education BTEC - Employment Responsabilities rights in Health and Social Care Children and Young Persons
Pearson College London
2013.08 -
Senior Support Worker
Midway Care Ltd
2012.01 - 2017.03
Domiciliary Care Worker
Alpha Nursing and Care Services
2010.10 - 2012.01
Bookings Officer
Prestige LPG Autogas Conversions
2009.05 - 2010.10
NCFE Level 2 - Infection Control
Solihull College and University Centre
2007.10 -
Domiciliary Care Assistant
Mears Care Ltd
2007.09 - 2009.05
NVQ Level 3 - Customer Service
Birmingham Collage
1994.12 -