Jean-Marc Canal
Leicester,Leicestershire
Summary
I am a dynamic, highly motivated individual who is keen to seek new challenges. Energetic and enthusiastic, I work equally well alone or as part of a team. I am reliable and conscientious, friendly and positive. Although my background was mainly in hospitality, I have successfully transferred my existing capabilities to customer service and sales while developing new skills to further my career opportunities .
Overview
14
14
years of professional experience
Work history
Customer Account Manager
CSAM Concentrix
Newcastle, Shropshire
02.2022 - Current
- Create and nurture a relationship with customers using Adobe license
- Actively contacting during their subscription with ease
- Optimize the customer product experience and guide them to internal support teams and external resources
- Identify and generate opportunities for additional licenses, products and services
- Using sale's report on Gainsight, salesforce opportunities open and close sales
French Speaking Customer Service Team Leader
Universal Textiles
08.2018 - 11.2022
- Providing coaching, mentoring, training, feedback and information to a team of 5 members ∙ Maintaining a highlevel of team engagement∙ Working with different French marketplaces such as La Redoute, Amazon, CDiscount, etc ∙ Using stockmanagement Channel advisor and eCommerce helpdesk Edesk
French & Spanish Sales
East Midlands Water Company Ltd
Leicester, Leicestershire
05.2015 - 04.2019
- Speaking French & Spanish Sales & CS at East Midlands Water Company ∙ Solely in charge of French and Spanish markets ∙ Selling to existing clients and maximising opportunities created by incoming email and telephone leads ∙ Selling domestic and commercial water treatment systems, UV water systems, water softeners etc ∙ Reading water analyses ∙ Using internal software systems to input orders; good Microsoft office, outlook and word processing abilities required ∙ Dealing with customer enquiries, after-sales service queries and refunds
Fraud Analyst
Disney Store
11.2013 - 04.2014
- French and Spanish website∙ Providing an effective and efficient monitoring process∙ Reducing the on-going risk of fraudulent activity across the online market∙ Working in an existing team, identifying potential fraudulent activity∙ Identifying trends or processes of suspicious activity∙ Highlighting frequent customers and addresses that have been flagged asfraudulent and implementing a process to ensure no further orders are placed∙ Communicating matters of fraud, through Line Manager, to appropriate law enforcement agencies
French Speaking Euro Planner
10.2012 - 07.2013
- GEODIS Calberson∙ Managing the Groupage Divisions profit and loss for freight movement within designated geographicalareas
- Coordinating and ensuring that controlled line hauls maximise direct collections, direct deliverieswhere network or carriage is cost prohibitive
- Proactively performance managing existing approved subcontractors to retain loyalty and servicelevels
- Ensuring compliance to master transport plan departures/arrivals in line hauls Eurofirst andstandard service levels
- Resolving all customer service enquiries regarding freight
French Speaking Planner- Coordinator
Dentressangle
04.2012 - 10.2012
- Liaising with the customer to manage the order process with Danone water ∙
- Liaising with the site team for support when required, and producing a daily report detailing anyissues∙ Managing haulier performance to achieve global 98.5% on-time performance ∙
- Managing haulier performance to achieve other KPIs∙ Responsible for co-ordinating an alliance of hauliers on behalf of the customer by allocating theorders, controlling the execution from both the UK and France∙ Working with TND Calais
Customer Service Representative French speaking
Disney Store Website
Leicester, Leicestershire
10.2011 - 02.2012
- French Speaking Customer Service, Disney store Website ∙ Answering phone calls and resolving customers' problems ∙ Dealing with payments and refunds on Wordplay Informatics system ∙ Organising French delivery with DHL and arranging collection of faulty and damaged products ∙
- Outbound calls made to the customers to inform them of payment or order problems over the
- Christmas period and New Year sales
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
French and Spanish Sales/Customer
01.2010 - 09.2011
- Service, Gerhardt Ltd∙ Processing sales orders via e-mail, fax and telephone∙ Handling inbound calls to resolve queries∙ Accurate data input on computer∙ Arranging European deliveries via a range of different logistics companies ∙
- Communicating fluently in French, Spanish and English∙ Use of Windows-based software and internal software on Axapta∙ Outbound Spanish customer calls to increase turnover
French and Spanish Sales
Gerhardt
Castle Donington, Leicestershire
01.2010 - 09.2011
- Created and directed sales team training and development programmes.
- Analysed sales to identify top-performing products.
- Generated company growth through market expansion and sales.
- Increased year-on-year sales by 40%, implementing strategic business growth and retention initiatives.
Education
BAC - Pro - Business Studies
1997
NVQ Level 2 - Chef certificate
CAP Chef, École Hôtelière
Toulouse 09/1988 - 05/1991
GCSEs -
Brevet des College Sainte Marie
Auch France 09/1984 - 05/1988
Skills
- Key Skills and Abilities:
- Excellent customer service skills
- Ability to work under pressure
- Experience in supervising, leading and motivating up to 20 people
- Flexible working attitude
- Able to deal with complaints in a polite and friendly manner
- Computer literate
- Outstanding communicator
- Self motivated
- IT literate in Microsoft
Interests
Music, sport, art and literature
Timeline
Customer Account Manager
CSAM Concentrix
02.2022 - Current
French Speaking Customer Service Team Leader
Universal Textiles
08.2018 - 11.2022
French & Spanish Sales
East Midlands Water Company Ltd
05.2015 - 04.2019
Fraud Analyst
Disney Store
11.2013 - 04.2014
French Speaking Euro Planner
10.2012 - 07.2013
French Speaking Planner- Coordinator
Dentressangle
04.2012 - 10.2012
Customer Service Representative French speaking
Disney Store Website
10.2011 - 02.2012
French and Spanish Sales/Customer
01.2010 - 09.2011
French and Spanish Sales
Gerhardt
01.2010 - 09.2011
BAC - Pro - Business Studies
NVQ Level 2 - Chef certificate
CAP Chef, École Hôtelière
09/1988 - 05/1991
GCSEs -
Brevet des College Sainte Marie
09/1984 - 05/1988
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