Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

jean kennedy

southport,United Kingdom

Summary

Friendly Waitress Assistant with knack for providing exceptional customer service and creating welcoming atmosphere. Skilled in handling busy shifts, coordinating with kitchen staff, and ensuring timely delivery of orders. Recognised for improving table turnover rates and enhancing guest satisfaction through attentive service and positive demeanour.

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Outgoing Waitress eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Brings [Number] years of fine dining experience.

Overview

11
11
years of professional experience

Work history

Waitress assistant

Dolphin Restaurant
Southport, Sefton
03.2017 - 07.2025
  • Assisted waitstaff in delivering exceptional dining experiences for guests.
  • Supported kitchen staff by ensuring timely preparation and presentation of menu items.
  • Maintained cleanliness and organisation of dining area to enhance guest satisfaction.
  • Collaborated with team members to streamline service and improve overall efficiency.
  • Communicated effectively with guests to address inquiries and resolve concerns promptly.
  • Managed cash register efficiently, ensuring accurate billing process for customers.

Waitress assistant

Binghouse
Southport, Sefton
02.2014 - 06.2017
  • Assisted in delivering exceptional customer service by responding promptly to inquiries and requests.
  • Collaborated with team members to ensure smooth operation of dining area during peak hours.
  • Maintained cleanliness and organisation of tables and dining areas to enhance guest experience.
  • Prepared and replenished food and beverage items to ensure availability for guests at all times.
  • Implemented feedback from customers to improve service delivery and overall satisfaction.
  • Enhanced dining experience through friendly interaction with customers.
  • Followed health regulations whilst handling food, promoting safe practices.
  • Delivered meals swiftly, contributing to positive dining experience for guests.
  • Helped seat guests upon arrival, leading to a welcoming atmosphere.
  • Worked closely with kitchen staff members to understand dietary needs of specific clients.
  • Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
  • Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
  • Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
  • Maintained cleanliness in serving and dining area for hygienic environment.
  • Facilitated smooth operations by setting up tables and booths.
  • Ensured customer satisfaction by addressing queries and complaints promptly.
  • Assisted head waitress with large party coordination, aiding in smooth function.
  • Enhanced customer service by promptly taking orders and delivering food.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Controlled high standards of cleanliness through [Task], [Task] and [Task].
  • Delivered outstanding customer service in line with [Type] brand by following departmental protocols.
  • Greeted and escorted guests to tables.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Prepared tables for guests and reset tables between customers.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Kept tables clear of used crockery, glassware and cutlery.

Education

0 - none

school
gorton manchester

Skills

  • Restocking servers station
  • Empathetic service

Languages

English
Beginner

Timeline

Waitress assistant

Dolphin Restaurant
03.2017 - 07.2025

Waitress assistant

Binghouse
02.2014 - 06.2017

0 - none

school
jean kennedy