Jean-Benoit Norbert Felicite
Summary
Chef Manager with more than 15 years of hands-on experience in demanding markets and complex operations such as logistics for dangerous and perishable goods, food safety supervision, high-end events organisation, stringent COVID protocols for care homes, legal compliance and continuous supply chain management. Skilled at developing people and executing business targets that drive customer and partner satisfaction. Innovative, fast learner, agile with a high degree of independent working with proven ability to adapt to an ever-changing environment. Excellent in building long-term relationships by establishing a high level of trust.
Overview
21
21
years of professional experience
2010
2010
years of post-secondary education
Work history
Area CHEF Manager
Seabrooke Manor Co. Ltd, UK
2022.10 - 2026.03
- Effectively manage a weekly budget of £8k, ensuring optimal utilization of resources while maintaining high-quality service.
- Demonstrated expertise in overseeing catering operations across two sites, ensuring seamless coordination and efficiency.
- Lead and supervise a team of 30 dedicated employees, fostering a positive work environment and achieving exceptional results.
- Expertly adhere to catering contracts for both sites, ensuring compliance and meeting client expectations.
- Monitor and track key performance indicators (KPIs) to drive continuous improvement and achieve performance targets.
- Proactively address and resolve customer complaints to ensure customer satisfaction and loyalty.
CHEF Manager
HC-One Limited
2018.11 - 2022.10
- Lead and oversee a team of 20 to ensure seamless operations of the catering department in a 120-resident nursing home.
- Collaborate with department heads to optimize overall efficiency and effectiveness.
- Ensure the delivery of high-quality and nutritious food, meeting stringent standards.
- Expertly manage the supply chain and negotiate with suppliers for food, beverages, and chemicals to maintain cost-effectiveness.
- Conduct monthly catering audits and skillfully manage budgets on an annual and weekly basis.
- Excel in various HR functions, including payroll, recruitment, staff appraisal, and development.
- Proactively address and resolve complaints to enhance customer satisfaction.
Hospitality Operations Manager
Bupa Care Home, UK
2006.03 - 2018.11
- Managed, supervised and appraised a staff of 40 persons in the hospitality department.
- Supervised and appraised a team of 40 individuals across the catering, laundry, housekeeping, maintenance, and well-being departments in a private healthcare setting.
- Ensured adherence to food safety and COVID protocols, safeguarding the well-being of residents and staff.
- Coordinated with multiple department heads, including accounting, administration, general management, and nursing, to ensure smooth operations.
- Skillfully managed a yearly hospitality budget of 72,000 GBP and a weekly budget of 6,000 GBP.
- Negotiated and managed contracts for food, laundry, and cleaning supplies to maintain budget compliance.
- Successfully managed capital expenditure for new equipment procurement.
- Provided critical support to the General Manager in day-to-day home operations.
- Spearheaded various HR tasks, including addressing staff grievances, recruitment, training, and development.
- Demonstrated a strong focus on compliance with laws for the safety and well-being of residents and staff.
- Private Healthcare
Shift Manager
McDonald Restaurants Ltd, UK
2005.07 - 2006.03
- Directed a team of 10 employees to ensure prompt and accurate customer service in a high-paced environment.
- Proficiently handled tills, account reconciliation, and analyzed sales figures to optimize revenue.
- Assist the General Manager with marketing campaigns, recruitment & training of staff.
Education
Bachelor of Science - Management with Law
University of London
Skills
- Operations Management
- Relationship Management
- Customer Experience
- Staff Recruitment
- Compliance management
- Planning & Budgeting
- Supply Chain Management
- Business Development
- HR Management
- Event Management
- Customs & Taxation
- Marketing
- Sourcing & Negotiation
- Project Management
- Social Media
- Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook)
Personal Information
Title: Catering Manager
References
Available upon request
Timeline
Area CHEF Manager
Seabrooke Manor Co. Ltd, UK
2022.10 - 2026.03
CHEF Manager
HC-One Limited
2018.11 - 2022.10
Hospitality Operations Manager
Bupa Care Home, UK
2006.03 - 2018.11
Shift Manager
McDonald Restaurants Ltd, UK
2005.07 - 2006.03
Bachelor of Science - Management with Law
University of London