Jeffrey Amarfio

• Delivered full end-to-end SDLC (Software Development Life Cycle) experience as part of a cross-functional team, successfully developing an award-winning Initial Teacher Training (ITT) learning management system for trainee teachers.
• Led workshops with key stakeholders to gather and validate requirements, ensuring alignment with organisational goals and user needs.
• Translated requirements into well-defined user stories with clear acceptance criteria, facilitating smooth handovers to the development team.
• Produced comprehensive technical documentation, including process flows, data models, and system interface designs, to guide development and ensure robust implementation.
• Collaborated with UX/UI designers to optimise user experience and ensure accessibility for a diverse range of users across the ITT programme.
• Worked closely with developers and QA teams during sprint cycles, supporting backlog refinement, sprint planning, and defect resolution.

Supported RSA’s digital claims transformation initiative following its acquisition by Intact Financial Corporation. Worked closely with underwriting, claims, and technology teams on early-stage delivery planning for the migration to Guidewire ClaimCenter.

Key Responsibilities:

• Gathered and documented business requirements for new digital claims intake processes across Commercial Property and Motor insurance lines.
• Mapped current-state legacy claims workflows and designed future-state processes aligned to Guidewire ClaimCenter functionality.
• Facilitated workshops with claims handlers, brokers, and operational SMEs to identify pain points and future feature requirements.
• Authored user stories and acceptance criteria to support Agile sprint development for ClaimCenter configuration.
• Assisted in early UAT preparation, defining test scenarios based on updated claims triage and notification journeys.
• Collaborated with IT architecture teams to define integration needs between legacy systems and the Guidewire Cloud platform.
• Supported change management activities by preparing training material drafts and stakeholder impact assessments.