Summary
Overview
Work history
Education
Skills
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Timeline
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Jéda Ramsey Moore

London,United Kingdom

Summary

Motivated and detail-oriented professional with nearly two years of experience as a Business Analyst, backed by a strong foundation in Business Analytics and previous experience in Business Administration. Skilled in bridging the gap between stakeholders and technical teams using both Agile and Waterfall methodologies. Proficient in tools and techniques such as Gherkin, BPMN, UML, ERDs, JIRA, Visio, Lucidchart and Miro. Experienced with CRM systems including Salesforce and CM2000. Known for strong problem-solving, stakeholder engagement, and analytical thinking—transferable skills that support success across a range of roles and industries. Eager to contribute to impactful projects while continuing to grow professionally in a dynamic and collaborative environment.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Business Analyst

IAG Cargo
Hounslow, Middlesex
11.2023 - 07.2025
  • Led process creation and optimisation initiatives across business units, using Salesforce as a central platform to streamline workflows and improve efficiency.
  • Managed cross-functional projects to integrate Salesforce across departments, resulting in an increase in active usage from 40% to 65%.
  • Conducted gap analyses to identify system and process inefficiencies, translating findings into actionable improvement plans.
  • Documented current and future state processes using industry-standard methodologies including UML (Use Case, Activity Diagrams) and BPMN (Business Process Model and Notation).
  • Liaised with development teams to resolve bugs and deliver system enhancements aligned with stakeholder requirements and sprint goals.
  • Facilitated user workshops, training sessions, and feedback loops (including surveys and drop-in sessions) to promote adoption and gather insights for continuous improvement.
  • Supported third-party integration projects, including omnichannel platforms, Microsoft Outlook, and AI-enhanced features like Salesforce Co-Pilot.
  • Collaborated with global logistics teams and airline networks to ensure seamless cargo service coordination and efficient operational workflows.

Business Administrator

Supreme Care Services Ltd
London
07.2022 - 11.2023
  • Managed and audited medication records for all service users within branch.
  • Oversaw care worker training, maintaining comprehensive schedules and matrices.
  • Hosted monthly branch meetings to align team objectives and training initiatives.
  • Conducted call monitoring and reporting using CM2000 for quality assurance.
  • Performed data reconciliation and analysis to ensure compliance with standards.
  • Communicated effectively with stakeholders, including councils and healthcare professionals.
  • Developed care plans and risk assessments to enhance service user support.

Education

Foundation Degree - Business Analyst

BPP University
12.2023 - 08.2025

Level 3 - Business Administration

Boom College
06.2022 - 08.2023

GCSE's -

Plumstead Manor Secondary School
09.2016 - 05.2021

Skills

  • Stakeholder Communication & Interpersonal Skills
  • Analytical Thinking & Problem Solving
  • Agile & Waterfall Methodology Expertise
  • Business Tools & Technical Proficiency
  • Leadership & Initiative
  • User-Centric Mindset
  • Organisation & Prioritisation
  • Adaptability & Professionalism

Custom

Available Upon Request

Timeline

Foundation Degree - Business Analyst

BPP University
12.2023 - 08.2025

Business Analyst

IAG Cargo
11.2023 - 07.2025

Business Administrator

Supreme Care Services Ltd
07.2022 - 11.2023

Level 3 - Business Administration

Boom College
06.2022 - 08.2023

GCSE's -

Plumstead Manor Secondary School
09.2016 - 05.2021

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Jéda Ramsey Moore