JD Dinsmore
Coleraine,Causeway Coast and Glens
Summary
Accomplished and self driven professional with expertise in operations and process management, team leadership, and staff development. Demonstrated success in performance improvement, P&L accountability, and customer relationship management. Proven track record in sales management, business development, and event planning prowess. Adept at conflict resolution, problem solving, and decision making. Committed to health and safety compliance and effective complaint management. Career goal: To leverage extensive skills to drive organisational success and foster a culture of continuous improvement.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Restaurant manager
Ramore Restaurants
Portrush, Causeway Coast and Glens
2015.03 - Current
- Managing & overseeing daily operations of a high volume and fast paced working environment, serving 200+ guests daily.
- Leading, training and developing teams of sometimes up to 20-30 staff, improving skills and performance.
- Resolving complex customer and staff issues in high-pressure situations.
- Implemented workflow improvements that increased efficiency and service speed.
- Oversaw scheduling and developed staff rotas, optimising efficiency across six venues.
- Managing daily cash handling procedures, including deposits, reconciliations and till balances, ensuring accuracy and compliance.
- Maintained high standards of cleanliness and hygeine within the restaurant premises, upheld reputation of establishment.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Contributed to marketing and social media content, promoting special events and offers.
Education
GCSEs -
Coleraine Academical Institution
Coleraine, Causeway Coast and Glens 2009.09 - 2014.06
Certificate of Higher Education - Business
northern regional college
Coleraine, Causeway Coast and Glens 2017.09 - 2018.06
Skills
- Operations & Process Management
- Team Leadership & Staff Development
- Performance Improvement
- P and L accountability
- Customer Relationship Management
- Sales Management
- Conflict Resolution & Problem Solving
- Sales techniques
- Business development
- Efficient organiser
- Event planning prowess
- Decison Making
- Health & Safety Compliance
- Complaint management
Timeline
Certificate of Higher Education - Business
northern regional college
2017.09 - 2018.06
Restaurant manager
Ramore Restaurants
2015.03 - Current
GCSEs -
Coleraine Academical Institution
2009.09 - 2014.06