Jamal Bernard
Open for work
London
Summary
I am a dedicated and organised business professional with a strong track record in effective communication, project planning, and stakeholder engagement. I am known for my friendly and approachable demeanour, driven by a passion for social change and highly reliable with the ability to excel in team settings or independently. I am continuously seeking opportunities to contribute and grow within a thriving company, aspiring to become an outstanding asset of professional calibre.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Skills
Excellent verbal and written communications skillsIT Literate (Word, Excel, Microsoft, PowerPoint)Emotionally intelligent and Empathetic (excellent client management)Excellent experience of conceptual and strategic thinking
Work History
Associate Consultant (Project Generalist)
APCO Worldwide
05.2022 - Current
- Executed day-to-day management of large accounts and campaigns, ensuring smooth operations, reaching client deliverables.
- Produced and edited various written materials, including press releases, viewpoint articles, blogs, award entries, reports, and social content.
- Actively contributed to acquiring new business opportunities as a member of the new business teams.
- Managed and generated coverage reports using digital monitoring platforms like Talkwalker and Meltwater.
- Played a pivotal role in APCO's DEI Council, driving equality initiatives and fostering agency development.
- Took a leadership role within the DEI team, focusing on D&I growth within the London office.
- Collaborated with clients spanning diverse sectors, including Global communications (Ukraine), Crypto/Fintech, Parliamentary, NGO's, Mining/Minerals (Diamond/Copper), Luxury/Food and Beverage and ESG.
- Assisted in strategic analysis and planning, including stakeholder mapping and client engagement.
- Actively participated in group brainstorming and creative forums to drive innovative solutions increasing deliverable success rates.
- Led and coached junior team members in various projects, fostering their professional growth and development.
- Led various projects under guidance and supervision of Senior consultants and Senior Directors.
- Learned and adapted quickly to new technology and software applications.
Engagement Officer
Making The Leap
04.2017 - 04.2022
- Provided support to young adults, initiating outreach efforts, facilitating workshops, events, and mentoring.
- Collaborated with the marketing team to craft compelling career adverts, social media content, and marketing materials for events and outreach activities.
- Successfully recruited over 20 individuals monthly for employability workshops.
- Managed leasing arrangements and maintained communication with key stakeholders, including Job Centre Plus Work Coaches and housing/council staff.
- Cultivated new relationships with potential corporate partners to enhance collaboration opportunities increasing business prospects.
- Managed Engagement Officer Interns, fostering their professional growth and development.
- Provided valuable support for the launch and continued success of the UK social mobility awards resulting in a high turnover of attendees.
- Became a successful ambassador and co-led bespoke projects for the borough of Brent, including the MoU initiative and BenCap.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analysed information and provided solutions to problems.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Engaged with larger campaigns to build deeply collaborative partnerships.
Initial Contact Officer
CAYSH
05.2016 - 01.2017
- Provided exceptional customer service for Head office visitors, ensuring a welcoming and professional experience.
- Maintained and updated monitoring programmes, meticulously tracking and reporting client statistics.
- Revamped and managed targeted media advertisements, enhancing the effectiveness of recruitment which had been raised by 70%.
- Facilitated bi-weekly staff meetings and effectively communicated building and client protocols to the team.
- Spotted trends and themes and translated into how team approached various contact situations.
- Developed solutions to frequent issues and offered ideas to make contact team more productive.
- Listened to and responded to caller's stories and obtained needed information whether caller exhibited anger or calmness.
PR and Communications Intern
APCO Worldwide
09.2015 - 03.2016
- Compiled comprehensive coverage reports, conducted daily news research, and diligently monitored social media channels.
- Collaborated with a diverse client base, with a focus on industries such as Qatari Diar (Global Real Estate Company), Mercedes, Mars, and Texas Instruments.
- Played a pivotal role in strategic analysis and planning supporting the effectiveness of “Business Wins”.
- Fostered relationships with Journalism companies enhancing media outreach and engagement efforts for the team.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Developed campaigns to increase public awareness of company and engage customers.
- Gathered information on customer opinions and adjusted plans to capitalise on current trends.
Business Support Officer
StreetGames
03.2015 - 09.2015
- Directly supported the CEO and executives by efficiently handling tasks such as minute taking, managing email correspondence, and crafting newsletters.
- Took charge of fundamental accounting responsibilities, including processing invoices and overseeing stock management.
- Played a key role in logistical planning for events, marketing initiatives, VIP management, and maintaining relationships with partners.
- Successfully managed youth participants at residential and one-day events, skilfully coordinating the efforts of volunteers to ensure seamless operations.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
- Maintained smooth back-office functions to promote efficient business operations.
Business and Administration Apprentice
Metropolitan Housing Partnership
01.2014 - 03.2015
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Volunteering Employment Coordinator
Olmec
11.2013 - 12.2013
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted community outreach initiatives to engage and support local residents.
- Conducted focused group discussions with young individuals to identify and address unemployment barriers.
- Fostered connections with training providers, employers, and the Job Centre.
Christmas Sales Assistant
Phones4U
11.2012 - 01.2013
- Built extensive product knowledge and recommended solutions to customers.
- Assisted customers with sales orders, returns and exchanges.
- Greeted, welcomed and offered immediate assistance to store customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Apprenticeship - Business And Administration Level 2
Metropolitan Housing (Lambeth FACE)
01.2014 - 03.2015
High School Diploma -
Bromley College
09.2011 - 07.2013
GCSE -
Pimlico Academy
09.2007 - 07.2011
Timeline
Associate Consultant (Project Generalist)
APCO Worldwide
05.2022 - Current
Engagement Officer
Making The Leap
04.2017 - 04.2022
Initial Contact Officer
CAYSH
05.2016 - 01.2017
PR and Communications Intern
APCO Worldwide
09.2015 - 03.2016
Business Support Officer
StreetGames
03.2015 - 09.2015
Business and Administration Apprentice
Metropolitan Housing Partnership
01.2014 - 03.2015
Apprenticeship - Business And Administration Level 2
Metropolitan Housing (Lambeth FACE)
01.2014 - 03.2015
Volunteering Employment Coordinator
Olmec
11.2013 - 12.2013
Christmas Sales Assistant
Phones4U
11.2012 - 01.2013
High School Diploma -
Bromley College
09.2011 - 07.2013
GCSE -
Pimlico Academy
09.2007 - 07.2011
Accomplishments
Ambassador
NoTurningBack2020 (NTB2020)
04.2023 - Present
- Presenting to educational institutions nationwide as an Early Careers Outreach Ambassador.
- Serving as a youth role model, highlighting diverse career possibilities in Marketing, Communications and PR & Sports Marketing.
- Promoting diversity and success in the industry by sharing inspiring stories from myself fellow ambassadors within Black, Asian, minority ethnic communities.
- Actively encouraging companies to nominate individuals as NTB2020 young Ambassadors and participate in the mission.
Sopra Steria D&I Game Changer
Arrival
06.2023 - Present
- Responsible for influencing Senior leaders to promote a comprehensive understanding of Diversity and Inclusion (D&I) and establish an authentically inclusive culture at Sopra Steria.
Ambassador
Brent Black Community Action Plan (Brent Council)
01.2022 - 04.2022
- Committed to fostering sustainable communities with active Black leadership in decision-making.
- Spearheaded the creation of community spaces operated and managed by community members.
- Led an internal review of council processes to enhance efficiency and effectivenes.
International Volunteer Lead
Champions Factory
09.2019 - 09.2019
- Collaborated as a volunteer with 20+ international youth workers and leaders to promote positive behavior change through sports-based learning.
- Engaged with 700+ students in Peru's most disadvantaged areas, fostering personal and social development.
- Participated in political meetings with city council and government officials in Peru to advocate for community improvement initiatives.
Ambassador
Moving on Up initiative (MoU)
04.2017 - 05.2019
- Focused on increasing employment rates among young Black men in London through targeted interventions.
- Worked with leaders to generate valuable insights and knowledge that could impact employers, mainstream employment support providers, and funders/commissioners.
Young Advisor/Ambassador
StreetGames
04.2014 – 10.2014
- Presented to external partners and sponsors to boost support for the charity.
- Facilitated Local Sport Initiatives: Supported community sport sessions and tournaments.
- Youth Team Management: Led youth teams in major national sports tournaments.
- Youth Activities Design: Developed youth-led activities and served as a peer leader.
- Collaborative Project Leadership: Contributed to planning, organizing, and executing a nationwide project - CSYV Residential 2014.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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