Jamal Bernard
Open for work
London
Summary
I am a dedicated and organised business professional with a strong track record in effective communication, project planning, and stakeholder engagement. I am known for my friendly and approachable demeanour, driven by a passion for social change and highly reliable with the ability to excel in team settings or independently. I am continuously seeking opportunities to contribute and grow within a thriving company, aspiring to become an outstanding asset of professional calibre.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Skills
Excellent verbal and written communications skillsundefined
Work History
Associate Consultant (Project Generalist)
APCO Worldwide
05.2022 - Current
- Executed day-to-day management of large accounts and campaigns, ensuring smooth operations, reaching client deliverables.
- Produced and edited various written materials, including press releases, viewpoint articles, blogs, award entries, reports, and social content.
- Actively contributed to acquiring new business opportunities as a member of the new business teams.
- Managed and generated coverage reports using digital monitoring platforms like Talkwalker and Meltwater.
- Played a pivotal role in APCO's DEI Council, driving equality initiatives and fostering agency development.
- Took a leadership role within the DEI team, focusing on D&I growth within the London office.
- Collaborated with clients spanning diverse sectors, including Global communications (Ukraine), Crypto/Fintech, Parliamentary, NGO's, Mining/Minerals (Diamond/Copper), Luxury/Food and Beverage and ESG.
- Assisted in strategic analysis and planning, including stakeholder mapping and client engagement.
- Actively participated in group brainstorming and creative forums to drive innovative solutions increasing deliverable success rates.
- Led and coached junior team members in various projects, fostering their professional growth and development.
- Led various projects under guidance and supervision of Senior consultants and Senior Directors.
- Learned and adapted quickly to new technology and software applications.
Engagement Officer
Making The Leap
04.2017 - 04.2022
- Provided support to young adults, initiating outreach efforts, facilitating workshops, events, and mentoring.
- Collaborated with the marketing team to craft compelling career adverts, social media content, and marketing materials for events and outreach activities.
- Successfully recruited over 20 individuals monthly for employability workshops.
- Managed leasing arrangements and maintained communication with key stakeholders, including Job Centre Plus Work Coaches and housing/council staff.
- Cultivated new relationships with potential corporate partners to enhance collaboration opportunities increasing business prospects.
- Managed Engagement Officer Interns, fostering their professional growth and development.
- Provided valuable support for the launch and continued success of the UK social mobility awards resulting in a high turnover of attendees.
- Became a successful ambassador and co-led bespoke projects for the borough of Brent, including the MoU initiative and BenCap.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analysed information and provided solutions to problems.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Engaged with larger campaigns to build deeply collaborative partnerships.
Initial Contact Officer
CAYSH
05.2016 - 01.2017
- Provided exceptional customer service for Head office visitors, ensuring a welcoming and professional experience.
- Maintained and updated monitoring programmes, meticulously tracking and reporting client statistics.
- Revamped and managed targeted media advertisements, enhancing the effectiveness of recruitment which had been raised by 70%.
- Facilitated bi-weekly staff meetings and effectively communicated building and client protocols to the team.
- Spotted trends and themes and translated into how team approached various contact situations.
- Developed solutions to frequent issues and offered ideas to make contact team more productive.
- Listened to and responded to caller's stories and obtained needed information whether caller exhibited anger or calmness.
PR and Communications Intern
APCO Worldwide
09.2015 - 03.2016
- Compiled comprehensive coverage reports, conducted daily news research, and diligently monitored social media channels.
- Collaborated with a diverse client base, with a focus on industries such as Qatari Diar (Global Real Estate Company), Mercedes, Mars, and Texas Instruments.
- Played a pivotal role in strategic analysis and planning supporting the effectiveness of “Business Wins”.
- Fostered relationships with Journalism companies enhancing media outreach and engagement efforts for the team.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Developed campaigns to increase public awareness of company and engage customers.
- Gathered information on customer opinions and adjusted plans to capitalise on current trends.
Business Support Officer
StreetGames
03.2015 - 09.2015
- Directly supported the CEO and executives by efficiently handling tasks such as minute taking, managing email correspondence, and crafting newsletters.
- Took charge of fundamental accounting responsibilities, including processing invoices and overseeing stock management.
- Played a key role in logistical planning for events, marketing initiatives, VIP management, and maintaining relationships with partners.
- Successfully managed youth participants at residential and one-day events, skilfully coordinating the efforts of volunteers to ensure seamless operations.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
- Maintained smooth back-office functions to promote efficient business operations.
Business and Administration Apprentice
Metropolitan Housing Partnership
01.2014 - 03.2015
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Volunteering Employment Coordinator
Olmec
11.2013 - 12.2013
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted community outreach initiatives to engage and support local residents.
- Conducted focused group discussions with young individuals to identify and address unemployment barriers.
- Fostered connections with training providers, employers, and the Job Centre.
Christmas Sales Assistant
Phones4U
11.2012 - 01.2013
- Built extensive product knowledge and recommended solutions to customers.
- Assisted customers with sales orders, returns and exchanges.
- Greeted, welcomed and offered immediate assistance to store customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Apprenticeship - Business And Administration Level 2
Metropolitan Housing (Lambeth FACE)
01.2014 - 03.2015
High School Diploma -
Bromley College
09.2011 - 07.2013
GCSE -
Pimlico Academy
09.2007 - 07.2011
Timeline
Associate Consultant (Project Generalist)
APCO Worldwide
05.2022 - Current
Engagement Officer
Making The Leap
04.2017 - 04.2022
Initial Contact Officer
CAYSH
05.2016 - 01.2017
PR and Communications Intern
APCO Worldwide
09.2015 - 03.2016
Business Support Officer
StreetGames
03.2015 - 09.2015
Business and Administration Apprentice
Metropolitan Housing Partnership
01.2014 - 03.2015
Apprenticeship - Business And Administration Level 2
Metropolitan Housing (Lambeth FACE)
01.2014 - 03.2015
Volunteering Employment Coordinator
Olmec
11.2013 - 12.2013
Christmas Sales Assistant
Phones4U
11.2012 - 01.2013
High School Diploma -
Bromley College
09.2011 - 07.2013
GCSE -
Pimlico Academy
09.2007 - 07.2011
Accomplishments
Ambassador
NoTurningBack2020 (NTB2020)
04.2023 - Present
- Presenting to educational institutions nationwide as an Early Careers Outreach Ambassador.
- Serving as a youth role model, highlighting diverse career possibilities in Marketing, Communications and PR & Sports Marketing.
- Promoting diversity and success in the industry by sharing inspiring stories from myself fellow ambassadors within Black, Asian, minority ethnic communities.
- Actively encouraging companies to nominate individuals as NTB2020 young Ambassadors and participate in the mission.
Sopra Steria D&I Game Changer
Arrival
06.2023 - Present
- Responsible for influencing Senior leaders to promote a comprehensive understanding of Diversity and Inclusion (D&I) and establish an authentically inclusive culture at Sopra Steria.
Ambassador
Brent Black Community Action Plan (Brent Council)
01.2022 - 04.2022
- Committed to fostering sustainable communities with active Black leadership in decision-making.
- Spearheaded the creation of community spaces operated and managed by community members.
- Led an internal review of council processes to enhance efficiency and effectivenes.
International Volunteer Lead
Champions Factory
09.2019 - 09.2019
- Collaborated as a volunteer with 20+ international youth workers and leaders to promote positive behavior change through sports-based learning.
- Engaged with 700+ students in Peru's most disadvantaged areas, fostering personal and social development.
- Participated in political meetings with city council and government officials in Peru to advocate for community improvement initiatives.
Ambassador
Moving on Up initiative (MoU)
04.2017 - 05.2019
- Focused on increasing employment rates among young Black men in London through targeted interventions.
- Worked with leaders to generate valuable insights and knowledge that could impact employers, mainstream employment support providers, and funders/commissioners.
Young Advisor/Ambassador
StreetGames
04.2014 – 10.2014
- Presented to external partners and sponsors to boost support for the charity.
- Facilitated Local Sport Initiatives: Supported community sport sessions and tournaments.
- Youth Team Management: Led youth teams in major national sports tournaments.
- Youth Activities Design: Developed youth-led activities and served as a peer leader.
- Collaborative Project Leadership: Contributed to planning, organizing, and executing a nationwide project - CSYV Residential 2014.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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