Jazmine Velez
Bicester,Oxfordshire
Summary
Attentive Phlebotomist skilled in obtaining blood specimens by performing venipunctures and finger sticks. Experienced in monitoring and resolving orders in electronic medical records. Proactive and helpful to patients and carers.
Overview
2
2
years of professional experience
Work History
Customer Experience Agent
Multicare Health System
Auburn , Washington, USA
2023.04 - 2023.07
- Responsible for assisting inbound callers with scheduling appointments using medical terminology and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
- Employed active listening and product expertise to successfully resolve inbound queries.
Phlebotomy Technician
Quest Diagnostics
Tacoma , Washington, USA
2022.10 - 2023.04
- Collected blood samples, selecting appropriate vacutainer tubes, syringes and needles for collection.
- Prepared collected samples for transport to laboratory within strict timelines.
- Labelled vacutainer tubes with patient name, date and collection time.
- Maintained patient sample integrity through correct handling and storage.
- Monitored patient wellness during collection to proactively address adverse reactions.
- Managed and maintained donation documents and patient records.
- Cleaned and prepped collection stations between appointments to reduce patient wait times.
- Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
- Practised in accordance with internal guidelines, SOPs and clinical study protocols to mitigate risks.
- Greeted patients and verified personal information before phlebotomy services.
Blood Collection Specialist
Bloodworks Northwest
Seattle , Washington, USA
2022.03 - 2022.09
- Worked flexible hours, covering nights, weekends and bank holidays.
- Greeted and determined eligibility for blood donors, including taking vital signs and performing capillary draws.
- Collected blood donation products, prepared products for shipment to laboratory and labeled accurately.
- Successfully maintained clean driving licence and transported supplies and blood products in company van to blood donation sites and laboratory.
Veterinary Assistant / Receptionist
VCA Kent Animal Hospital
Kent , Washington, USA
2021.02 - 2022.03
- Specialised in small animal care and comprehensive case handling.
- Optimised surgery operations through proactive planning and booking management.
- Prepared patients for anaesthesia and euthanasia in partnership with nursing team.
- Covered high-volume bookings, payments and telephone enquiries at reception.
- Administered medication, physiotherapy treatments and bandage changes.
- Changed medical gas cylinders and filled vaporisers.
- Sterilised surgical equipment and preparation areas to meet hygiene standards.
- Gave injections, removed stitches and collected X-rays.
Education
Certificate of Higher Education - Phlebotomy
Phlebotomy USA
Renton, WA, USACertificate of Higher Education - Veterinary Assisting
PIMA Medical Institute
Renton, WA, USASkills
- Dispute resolution
- Record maintenance
- Payment processing
- Customer experience
- Customer care
- Customer retention
- Measuring vital statistics
- Infection Prevention and Control
- Quality Control
- Blood specimen storage
- Sample and specimen collection
- Patient confidentiality
- Venipuncture
- Medical office administration
Timeline
Customer Experience Agent
Multicare Health System
2023.04 - 2023.07
Phlebotomy Technician
Quest Diagnostics
2022.10 - 2023.04
Blood Collection Specialist
Bloodworks Northwest
2022.03 - 2022.09
Veterinary Assistant / Receptionist
VCA Kent Animal Hospital
2021.02 - 2022.03
Certificate of Higher Education - Phlebotomy
Phlebotomy USA
Certificate of Higher Education - Veterinary Assisting
PIMA Medical Institute
Similar Profiles
Kevin MaloneyKevin Maloney
Media Relations Manager, Inland Northwest Region at MultiCare Health SystemMedia Relations Manager, Inland Northwest Region at MultiCare Health System
Prabhleen KaurPrabhleen Kaur
Volunteer at Multicare Health SystemVolunteer at Multicare Health System
MICHAEL YAP CANLAS RN BSNMICHAEL YAP CANLAS RN BSN
RN Transfer Center Coordinator at Multicare Health SystemRN Transfer Center Coordinator at Multicare Health System