Jazmin Rawlings
Stamford,Lincolnshire
Summary
Accomplished professional with a strong background in leadership, quality assurance, and customer relationship management. Demonstrates exceptional attention to detail, effective communication, and problem-solving skills. Proven ability to coordinate events, manage daily administrative tasks, and resolve conflicts efficiently. Highly organised and disciplined with a talent for multitasking and time management. Adept at data analysis and adaptive to dynamic environments. Committed to leveraging skills in team leadership and telephone etiquette to drive organisational success. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Proactive and energetic with focus on using training to build career foundation. Seeks out opportunities to go beyond basic course material and gain deeper understanding or hands-on experience.
Overview
6
6
years of professional experience
Work history
Leisure Club Receptionist
leisuresk
Stamford, Lincolnshire
12.2025 - Current
- Handled member queries with professionalism, improving customer relationship.
- Offered refreshments upon arrival of guests; enhanced overall visitor experience.
- Assisted in membership renewals, driving retention rates up.
- Coordinated daily administrative tasks to support club operations.
- Supervised the front desk team, ensuring high-quality service delivery.
- Facilitated event bookings, enhancing the club's social calendar.
- Managed telephone calls to ensure proper club communication.
- Scheduled appointments for members to optimise club facilities use.
Team Leader
Superdrug
High Wycombe, Buckinghamshire
09.2023 - 07.2025
- Assist in managing shop operations, ensuring smooth daily functions.
- Support team members in handling diverse customer interactions effectively.
- Contribute to financial transactions and maintain accurate records.
- Facilitate learning of new skills required in retail environment.
- Delegated tasks to make best use of individuals' skills.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Improved customer satisfaction through close collaboration with the team.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Fostered a high-performing environment to drive productivity and quality.
Waitress
The Mansion House
Louth, Lincolnshire
01.2020 - 06.2022
- Oversaw front of house operations, ensuring a welcoming environment for customers.
Managed table arrangements and cleanliness to maintain high service standards.
Demonstrated adaptability by filling pot washer role during staff shortages to support team efficiency. - Maintained clean and organised dining area for customer comfort.
- Improved customer satisfaction by providing efficient and friendly service.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Assisted with inventory management, streamlined restaurant operations.
- Ensured smooth restaurant operation by effectively managing reservations system.
Education
GCSE - business studies, combined science, computer science, Design Textiles, English, English language, geography, mathematics, french, religious studies
A-levels - Product design, Business Studies, Computer Science
Bachelor of Business Administration - Business Management
Buckinghamshire New University
Wycombe 09/2023 -
Skills
- Leadership
- Attention to detail
- Quality assurance
- Communication
- Problem Solving
- Organised and Efficient
- Discipline
- Adaptive
- Customer relationship management
- Event coordination
- Telephone etiquette
- Team leadership
- Conflict resolution
- Daily administrative support
- Time management
- Multitasking ability
- Data analysis
Affiliations
- Marine Sustainability
- Design / Drawings
Accomplishments
Bronze and Silver DofE
Custom Section
Topics included: Consulting In Practice, Data Analytics For Business Decisions, Global business and sustainability, Financial Decision Making, People management and Employment, Project management and sustainability, Responsible enterprise and ethical research, Principles of Marketing, Strategic Marketing,
Developed a comprehensive proposal addressing packaging waste and ocean pollution in UK retail, Applied rigorous academic research, market intelligence, and behavioural economics to frame sector-wide challenges, Used persona mapping and consumer segmentation to highlight stakeholder perspectives and drive actionable insights, Integrated clear facts, figures, and visual data to strengthen credibility and accessibility of findings, Proposed scalable, sustainable solutions balancing environmental responsibility with commercial feasibility, Positioned the proposal as both academically robust and strategically relevant for industry adoption
Personal Information
- Title: University Student
- Date of birth: 03/12/2003
Timeline
Leisure Club Receptionist
leisuresk
12.2025 - Current
Team Leader
Superdrug
09.2023 - 07.2025
Waitress
The Mansion House
01.2020 - 06.2022
A-levels - Product design, Business Studies, Computer Science
GCSE - business studies, combined science, computer science, Design Textiles, English, English language, geography, mathematics, french, religious studies
Bachelor of Business Administration - Business Management
Buckinghamshire New University
09/2023 -