Jazmin Hansford
Frome
Summary
Dedicated Healthcare Support Worker with extensive experience in providing compassionate care to individuals with complex needs, including the deaf and blind. Proven ability to assist patients in maintaining their independence and improving their mobility, hygiene, and dietary intake. Skilled in managing aggressive behaviour, reporting changes in patient conditions, and ensuring accurate patient records. Background as a Healthcare Assistant at Royal United Hospital, supporting interdisciplinary teams to meet the needs of patients with significant physical pain disabilities. Former Administrator at Specsavers Opticians with expertise in technology use, document management, and customer service. Core competencies include patient hygiene management, good communication, teamwork, attention to detail, organisational skills, computer skills, time management, and flexibility.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Senior clinical Healthcare Support Worker
Royal United Hospital
04.2025 - Current
- Delivered high-quality, patient-centred care to patients before and after surgical procedures.
- Assisted patients with personal care, including washing, dressing, toileting, and maintaining dignity and independence.
- Recorded and monitored patients’ vital signs, including blood pressure, pulse, temperature, respiration, and oxygen saturation, reporting any concerns promptly.
- Supported patients with mobility, transfers, and rehabilitation while following safe moving and handling procedures.
- Assisted registered nurses with wound care, dressing changes, and preparing patients for clinical procedures.
- Monitored patients for signs of deterioration and escalated concerns appropriately using clinical observation protocols.
- Maintained accurate patient records and documentation in accordance with NHS policies and confidentiality standards.
- Worked collaboratively within a multidisciplinary team to provide safe and effective patient care.
- Assisted with patients admissions, transfers, and discharges, ensuring continuity of care.
- Provided emotional reassurance and support to patients and their families throughout their surgical journey.
- Responded promptly to patient call bells and prioritised care according to clinical need.
- End of life care.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Assisted patients with daily personal care tasks, including bathing, dressing, and grooming to promote comfort and hygiene.
- Assisted with daily living activities, promoting independence amongst elderly patients.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Helped patients with tasks when required, such as walking, toileting and washing.
Healthcare Support Worker
Achieve together
Bath, Somerset
09.2024 - 07.2026
- I work here as a Bank Staff member.
- We work with the deaf and the blind. All the residents are deaf, however, some some more sight than others but hard to tell how much they actually have.
- Get the residents up and help them through their morning/daily routines (washing, dressing, helping them make food and drinks, brush their hair/teeth etc.)
- Take the residents out (to do some shopping, cafe, into town, to the local shops, to workshops etc.)
- Participate in daily activities (painting, puzzles, tactile, baking, arts and crafts, emptying dishwasher, cutting veg etc.)
- Cook them lunch and dinner, sometimes the residents help (peel carrots/potatoes etc.)
- The residents sign to us when they need help or to let us know they would like something (toilet, tea & cake, shower etc.) We also use sign to let them know when food is ready or to let them know they are going to participate in "work" like activities such as bedroom management. We also sign to ask if they would like a shower or drink etc.
- Build a positive relationship with the residents.
Senior clinical Healthcare Support Worker
Royal United Hospital
Bath, Somerset
06.2022 - 03.2025
- To deliver care in a manner that is in line with Pain Speciality ethos of promoting independence and self-management. To assist in providing personal care including reporting and recording any changes in patients' physical & mental health.
- Enable patients to maintain and improve their mobility.
- Enable patients to maintain their physical hygiene.
- Assist patients with dietary and fluid intake.
- To assist patients with significant physical pain disability using manual handling techniques as required & according to Trust policy whilst promoting independence.
- Enable patients to access and use toilet facilities and promote continence.
- To deliver this care supporting the interdisciplinary team in the Pain Speciality to meet the needs of patients with highly complex physical and psychological needs.
- To support patients and carers where there is actual or potential emotional &/or physical distress.
- Contribute to management of aggressive and abusive behaviour.
- To recognise and report to the Senior Healthcare Assistant or Clinical team any observations of changes to a patient's condition/behaviour and/or situations that may be detrimental to the health and/or wellbeing of the individual patient or impact other patients including awareness of abuse issues.
- To contribute to legality and accuracy of the patients records and other reports by effectively using established communication/reporting system including all information recieved or given. This includes booking in and discharge of patients. Scan referrals also.
- Cleaned rooms and sanitised kitchen workspaces.
Administrator
Specsavers Opticians
Bath, Somerset
08.2016 - 08.2022
- Worked with the NHS
- Scanned important paperwork- Uses a lot of technology skills, patience and concentration. I scanned lots of documents such as referrals sent by the customers GP or sent from the NHS themselves, copies of customer prescriptions, field results, customer direct debit forms etc.
- I did a little, but not a lot, of shop floor work such as cleaning chairs, desks, glasses which was all due to COVID. I helped put away glasses and did some work on the pod/front desk which consisted of arriving people in to their appointments or for fitting/adjustments.
- I helped answer any questions that customers had and if I didn't know the answer I would speak to someone who did.
- I also helped customers choose their glasses, told them what shape would be better and what arm size most suited their face structure etc, so they knew what to look for.
Education
NVQ Level 3 - Senior healthcare support worker
Royal United Hospital
Bath 03.2024 - 09.2025
A-Levels -
St Gregory’s catholic collage
Bath 09.2020 - 06.2022
GCSEs -
St Gregory’s catholic collage
Bath 06.2019 - 06.2020
Level 1 champion - Domestic Abuse
Royal United Hospital
Bath 04.2026 - 04.2026
Apprenticeship - Level 2 Understanding Autism
West Lancashire Collage
Moor Row 03.2026 - Current
Skills
- Patient hygiene management
- Good communication
- Teamwork
- Attention to detail
- Organisational skills
- Computer skills
- Time management
- Flexibility
Timeline
Level 1 champion - Domestic Abuse
Royal United Hospital
04.2026 - 04.2026
Apprenticeship - Level 2 Understanding Autism
West Lancashire Collage
03.2026 - Current
Senior clinical Healthcare Support Worker
Royal United Hospital
04.2025 - Current
Healthcare Support Worker
Achieve together
09.2024 - 07.2026
NVQ Level 3 - Senior healthcare support worker
Royal United Hospital
03.2024 - 09.2025
Senior clinical Healthcare Support Worker
Royal United Hospital
06.2022 - 03.2025
A-Levels -
St Gregory’s catholic collage
09.2020 - 06.2022
GCSEs -
St Gregory’s catholic collage
06.2019 - 06.2020
Administrator
Specsavers Opticians
08.2016 - 08.2022