Jazmin Boyall
Northampton,Northamptonshire
Summary
Customer-focused professional with a track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual who is a skilled Bank Manager with a history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
10
10
years of professional experience
Work history
Bank Manager
Virgin Money
Milton Keynes
06.2023 - Current
- Used knowledge of bank services, products and processes to manage customer-related issues.
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
- Employed empathy and understanding to identify, expand and deepen relationships with existing customers, increasing client retention rate.
- Processed customer transactions daily with accuracy.
- Increased new business connections and revenue generation opportunities by improving networking strategies and being part of the Brand and Community Team.
- Improved operations by implementing training and development sessions into employee schedules.
- Coached and developed a team of 5 banking staff to consistently meet and exceed performance objectives.
- Managed all aspects of daily branch operations, supervising a team of 5 banking staff.
Customer Consultant
Virgin Money
Northampton, Northamptonshire
06.2022 - 06.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Registered and updated accurate customer information on database.
- Recorded and processed customer data accurately.
- Liaised with team to develop strategies in improving customer service.
- Assisted manager in implementing and updating procedures to sustain quality standards.
Referral coordinator
Abington Park Vets
Northampton, Northamptonshire
10.2014 - 06.2022
- Organisation of the Referral schedule, referral diary and all referral appointments including internal and external referrals
- Gathered and analysed feedback from customers to gauge satisfaction.
- Answered phone calls and responded to emails from clients.
- Formulated and submitted progress reports to managements.
- Addressed customer complaints and resolved issues.
- Managed internal communications through email and memos to deliver announcements.
- Trained and assigned tasks to team members.
- Maintained tidy workplace to support cleanliness and quality standards.
Store Assistant
Aldi
Mansfield, Nottinghamshire
10.2013 - 10.2014
- Promptly identified and retrieved items in stock room to maximise sales opportunities.
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Strategically arranged and displayed new season merchandise to promote and maximise sales.
- Delivered seamless checkout experiences throughout peak business hours, maintaining customer satisfaction.
- Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
- Completed store opening and closing, shop floor cleaning and till reconciliations.
- Maintained spotless store presentation through regular cleaning, organising and tidying.
Education
BSc - Applied animal studies
University of Northampton
NorthamptonDiploma of Higher Education - Applied animal studies
Moulton College
MoultonA-Levels -
Sutton Centre Community Collage
GCSEs -
Sutton Community Academy
Sutton-in-AshfieldSkills
- Advanced product knowledge
- Lead management
- Dispute resolution
- Brand awareness and representation
- Data confidentiality
- Office 365 usage
- Customer retention
- Customer experience
- Customer care
- Record maintenance
- Microsoft Office Suite
- Payment processing
- Staff training and mentorship
Interests
I have a keen interest in Baking and love spending time with my Partner and our daughter enjoying family time and the outdoors with our dog.
Timeline
Bank Manager
Virgin Money
06.2023 - Current
Customer Consultant
Virgin Money
06.2022 - 06.2023
Referral coordinator
Abington Park Vets
10.2014 - 06.2022
Store Assistant
Aldi
10.2013 - 10.2014
BSc - Applied animal studies
University of Northampton
Diploma of Higher Education - Applied animal studies
Moulton College
A-Levels -
Sutton Centre Community Collage
GCSEs -
Sutton Community Academy
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