Jaysica Ramesh
Leicester,United Kingdom
Summary
Experienced professional with a strong background in customer service, team supervision, and adaptable leadership. Skilled in POS operation, issue resolution, and workforce scheduling, with a proven ability to enhance operational efficiency and maintain high-quality standards. Expertise in cash handling, inventory oversight, and financial reporting ensures seamless order processing and supply chain management. Demonstrates exceptional communication skills, time management, and a customer-focused approach while adhering to health and safety compliance. Committed to fostering positive workplace environments and achieving organisational goals through effective performance monitoring and quality control procedures.
Overview
6
6
years of professional experience
Work history
Shift manager
LIDL
Leicester, UNITED KINGDOM
2024.09 - Current
- Developed new process improvements to enhance productivity.
- Promoted health and safety regulations within the workspace, resulting in fewer incidents.
- Developed strategies aimed at increasing overall workplace efficiency.
- Improved staff morale with regular communication and team building activities.
- Evaluated team's performance through regular feedback sessions.
- Organised employee work schedules for optimal shift coverage.
- Maintained high quality standards across all products.
- Facilitated training sessions aimed at enhancing employees' skills.
- Ensured production efficiency by troubleshooting and addressing issues promptly.
- Introduced safety protocols for reduced workplace accidents.
- Ensured smooth shift transitions by proper scheduling and briefing of incoming teams.
- Encouraged open communication among workers to foster a collaborative work culture.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Logged daily activities and notable incidents during production shifts.
Supervisor
Shell
Birstall, Leicestershire
2021.02 - 2024.09
- Managed on-site evaluations, internal audits and customer surveys.
- Analysed reporting to reconcile transactions, accounts and ledgers.
- Carried out day-to-day duties accurately and efficiently.
- Completed duties to deliver on targets with accuracy and efficiency.
- Handled chemicals and waste in line with COSHH regulations.
- Worked flexible hours, covering day & afternoon, weekends and bank holidays.
- Kept appropriate stock levels to match expected demand.
- Handled high volume calls to address customer inquiries and concerns.
- Forecasted sales trends to plan team resourcing.
- Dealt with customer complaints and rectified product and service issues.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
Warehouse worker
Amazon
Coalville, Leicestershire
2020.05 - 2020.12
- Followed safety standards for carrying, moving and storing freight.
- Followed safety guidelines when operating in hazardous environments.
- Followed precise orders to assist with continuous flow of goods coming in and out of distribution centre.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Education
A-Levels - Art & Design (Photography)
Leicester College
Leicester 8 2015 - 6 2019
Skills
- POS operation
- Customer service
- Team supervision
- Issue resolution
- Leadership
- Time management
- Communication skills
- Customer-focused
- Public relations
- Cash Handling
- Inventory oversight
- Adaptable leadership
- Workforce scheduling
- Order processing
- Financial reporting
- Performance monitoring
- Quality control procedures
- Supply chain management
- Time efficiency
- Safety consciousness
- Health and Safety Compliance
- Positive attitude
Languages
English
Gujarati
Hindi
Timeline
Shift manager
LIDL
2024.09 - Current
Supervisor
Shell
2021.02 - 2024.09
Warehouse worker
Amazon
2020.05 - 2020.12
A-Levels - Art & Design (Photography)
Leicester College
8 2015 - 6 2019