Music
Jaysen Harrison-Nunn
Hospitality
Chelmsford
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Following market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Coffee Squared
Chelmsford
11.2018 - 01.2023
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maintained professional, organized and safe environment for employees and patrons.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed inventory control, cash control and store opening and closing procedures.
- Introduced new methods, practices and systems to reduce turnaround time.
Customer Assistant
Lloyds Of London
03.2016 - 10.2018
- Barista trained
- Strong familiarity with a variety of coffee and espresso products
- Excellent knowledge of food and beverage safety rules and practises
- Sound ability to follow oral and written instructions
- Food safty, Health And Safty up to date compleated
- C.O.S.H trained
- Good cash register and cash balancing skills
- Outstanding skills in product preparation, handlling and storage
- High coffee shop and kiosk work experience
- Sound ability to follow oral and written instructions
Section Coordinator
Marks & Spencer
12.2012 - 03.2016
- Very physically fit and able to work all day whilst moving and standing
- Dedicated to delivering the best possible customer service
- Very experienced with point of sale software
- Exceptional communication skills with customers and personnel
- Responsible for maintaining the flow of customers and service throughout the day
- Responsible for creating wait staff schedules and finding fill-in staff when needed
- Responsible for making sure that inventory was at its proper levels at all times
- Responsible for training all cafe wait staff
- Responsible for schedulling wait staff during regular shifts and special events
- Responsible for creating daily inventory reports and placing new orders when needed.
Breakfast and Funtion Assistant
Moby Dick
05.2008 - 12.2012
- Responsible for greeting and seating customers and taking drink orders
- Assisted restaurant management with coming up with new marketing ideas
- Assisted in decorating the dining room for holidays or special occasions
- Responsible for taking reservations by phone or email
- Greeted customers as they entered the facility, checked on their reservations and then seated them in the proper areas
- Assisted in cleaning and maintaining the dining facility to create a high end atmosphere
- Developed strong relationships with hotel event coordinators
Education
The Hillside Upper School
Skills
Staff Management
Certification
Health and Safety Level 3
Interests
Photography
DIY
Nature Walks
Timeline
Manager
Coffee Squared
11.2018 - 01.2023
Customer Assistant
Lloyds Of London
03.2016 - 10.2018
Section Coordinator
Marks & Spencer
12.2012 - 03.2016
Breakfast and Funtion Assistant
Moby Dick
05.2008 - 12.2012
The Hillside Upper School
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