JAY ROMULO FERRER CACHO
City of London,City of London
Summary
A dedicated professional with a strong focus on ethical conduct and environmental sustainability implementation. Demonstrates expertise in customer relations and service, driving innovation-oriented strategies to enhance process improvement and financial management. Skilled in employee management and decision-making authority, with a proven track record in digital marketing strategies. Committed to fostering customer focus and initiative-taking to achieve organisational goals.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
Work history
Business owner
NANAY ESPIE'S EATERY
MANILA, PHILIPPINES
09.2023 - 12.2025
- Implemented efficient inventory control systems for streamlined stock management.
- Resolved complex business problems by utilising analytical skills,.
- Collaborated with sales team, achieved robust sales growth year on year.
- Built strong client relationships, led to repeat business and referrals.
- Managed daily operations to ensure smooth running of the business.
Delivery driver
SHOPEE XPRESS PHILIPPINES
MAKATI CITY, PHILIPPINES
06.2020 - 09.2023
- Ensured safety by regular vehicle inspections and maintenance.
- Reduced fuel costs with efficient route planning.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Coordinated delivery schedules for optimum time management.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
Driver
GRAB PHILIPPINES
MAKATI CITY, PHILIPPINES
08.2019 - 03.2020
- Performed daily vehicle inspections to ensure safety.
- Adhered strictly to traffic laws, reduced risk of accidents.
- Maintained vehicle cleanliness for a professional appearance.
- Navigated through heavy traffic whilst maintaining composure.
Liaison officer
PHILSCAN TRAVEL
MAKATI CITY, PHILIPPINES
05.2019 - 08.2019
- Ensured compliance with organisational policies, maintained high standards of conduct.
- Dealt promptly with customer queries-ensured resolution satisfaction.
- Worked closely with management teams-enabled effective strategic planning.
- Acted as key point of contact with clients, contributing to positive relationships.
Liaison officer
LIGHT MILES TRAVEL INC.
TAGUIG CITY PHILIPPLINES
08.2016 - 05.2019
- Worked closely with management teams-enabled effective strategic planning.
- Managed sensitive information professionally to uphold confidentiality standards.
- Managed conflicts effectively to maintain harmonious work environment.
- Conducted successful negotiations with vendors, resulted in favourable contracts.
- Enhanced client satisfaction by providing timely updates on ongoing projects.
Education
BACHELOR OF SCIENCE - MARINE TRANSPORTATION
FEATI UNIVERSITY
MANILA, PHILIPPINES 06.2011 - 04.2015
HIGH SCHOOL -
APOLINARIO MABINI HIGHSCHOOL
PASAY, PHILIPPINES 06.2002 - 04.2006
PRIMARY -
RAFAEL PALMA ELEMENTARY SCHOOL
MANILA, PHILIPPINES 06.1996 - 03.2002
Skills
- Ethical conduct
- Environmental sustainability implementation
- Customer focus
- Innovation oriented
- Customer Service
- Customer relations
- Process Improvement
- Financial management
- Employee management
- Decision-Making authority
- Initiative taking
- Digital marketing strategies
References
References available upon request.
Timeline
Business owner
NANAY ESPIE'S EATERY
09.2023 - 12.2025
Delivery driver
SHOPEE XPRESS PHILIPPINES
06.2020 - 09.2023
Driver
GRAB PHILIPPINES
08.2019 - 03.2020
Liaison officer
PHILSCAN TRAVEL
05.2019 - 08.2019
Liaison officer
LIGHT MILES TRAVEL INC.
08.2016 - 05.2019
BACHELOR OF SCIENCE - MARINE TRANSPORTATION
FEATI UNIVERSITY
06.2011 - 04.2015
HIGH SCHOOL -
APOLINARIO MABINI HIGHSCHOOL
06.2002 - 04.2006
PRIMARY -
RAFAEL PALMA ELEMENTARY SCHOOL
06.1996 - 03.2002