Jayne Jackson

Started off telephony based 14 years experience on helping customers in my collections roll

• Liaised closely with free money advise services.
• Enhanced customer satisfaction by providing prompt, polite and accurate information on telephony services.
• Improved customer relations by adhering to company policies and procedures.
• Participated in ongoing training sessions to stay updated about industry regulations.
• Handled escalated complaints professionally, maintaining good rapport with clients.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Increased customer satisfaction by resolving issues.
• Demonstrated empathy when dealing with bereaved families, facilitating smooth transactions during difficult periods.
• Demonstrated empathy for vulnerable individuals.

Current role within the company

• Leasing with vendors purchasing accounts
• Reassigning accounts that should have been purchased
• Creating Invoices / Sending invoices
• Tracking Payments
• Maintaining a good relationship with our current providers
• Setting up new processes
• Maintained high standards of personal conduct, contributing to a positive work environment.
• Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.
• Delivered top-notch service to visitors/clients.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Consistently arrived at work on time and ready to start immediately.