Jayne Higgins
Manchester, United Kingdom,UK
Summary
Friendly and resourceful person with developed problem-solving and critical-thinking abilities. Creative Business Owner with exceptional background spent in 12 years. Proven leader with engaging demeanour and success working in demanding environments. Seeking opportunity to take on new role.
Overview
22
22
years of professional experience
Work history
Apprenticeship Development Coordinator
Mantra Learning / The National Logistics Academy
Manchester
08.2025 - Current
- Conducted information sessions and enrolled learners to apprenticeship programme
- Act as the main point of contact for apprentices throughout their apprenticeship
- Monitor progress against learning plans, milestones, and required competencies
- Managed my own caseload & conducted regular reviews, check-ins, and progress assessments
- Support apprentices with learning needs, wellbeing concerns, or workplace challenges
- Completed sign up paperwork and collated required information for compliance checks
- Handled personal diary management, ensuring all appointments, deadlines, and commitments were well-coordinated.
- Updated Maytas is correctly to ensure BI reports reflect true information.
- Collaborated with team members to manage workload pressures and ensure consistent service delivery.
Operations Administrator
Mantra Learning / The National Logistics Academy
Manchester
01.2024 - 08.2025
- Understanding of HGV licensing pathways (CAT C, C+E, CPC, ADR)
- Manage trainee documentation: medicals, licence checks, theory test certificates, CPC records
- Register trainees for HGV training courses (CAT C, C+E, CPC, ADR, etc.)
- Schedule training sessions, assessments, and test dates with Training providers / DVSA-approved examiners
- Prepare and distribute training materials, joining instructions, and induction packs
- Maintain accurate training calendars for instructors and trainees
- Knowledge of HGV driver medical, theory, and practical test processes
- Maintain full audit-ready records for CPC, theory, and practical test compliance
- Developed strong relationships with suppliers & providers improving supply chain efficiency.
- Updated Maytas with progress, attendance, and results and ensure BI reports are correct.
- Prioritised tasks effectively during high-pressure situations.
- Ensured up-to-date employee records with regular data entry tasks.
Small Business Owner
Proprietor
Manchester, United Kingdom, UK
09.2011 - 01.2024
- Hired, trained and mentored own employees.
- Harnessed 12 experience in the events and celebration industry.
- Reached 5.5k+ social media followers by posting strategic and quality content.
- Attended networking events, establishing solid relationships with other business professionals.
- Oversaw budget management to keep to financial targets. Including completing own business accounts, sending and keeping track of invoices. Stock management.
- Worked with high net worth customers, celebrities and worked on TV sets.
- Tracked industry and consumer trends to identify opportunities to boost sales.
Mortgage Loan Processor
Cheshire Mortgage Corporation Ltd (now Together Finance)
Manchester, United Kingdo, UK
09.2003 - 09.2011
- Reviewed mortgage loan applications with mandate limits.
- Adhered to all compliance guidelines for retail mortgage lending.
- Liased with solicitors to satisfy undertakings and conditions.
- Presented customer applications and history to company owner and directors for approval at final stage for funds to be released.
- Achieved client satisfaction score by delivering high-quality customer service and efficient turnaround.
- Returned incomplete or inaccurate applications to loan staff for review.
- Liaised with primary vendors to reduce turn-around times.
- Maintained high-quality control standards in observance of audit protocols.
- Generated reports for loan underwriting decisions from assessment findings.
- Enforced compliance with regulatory requirements, promptly addressing and correcting underwriting submission deficiencies.
- Delivered timely and accurate case updates at different stages of application processes.
Education
NVQ Level 2 - Information and communication technology & Business
MANCAT college
Manchester, United KingdomGCSEs -
North Manchester High School for Girls
Manchester, United KingdomSkills
- Work well under pressure to meet deadlines
- Close attention to detail
- Multi-tasking ability
- Can do attitude
- Problem-Solving
- Computer Literacy
- Great team worker and also the ability to work autonomously
- Strong Communication skills
Timeline
Apprenticeship Development Coordinator
Mantra Learning / The National Logistics Academy
08.2025 - Current
Operations Administrator
Mantra Learning / The National Logistics Academy
01.2024 - 08.2025
Small Business Owner
Proprietor
09.2011 - 01.2024
Mortgage Loan Processor
Cheshire Mortgage Corporation Ltd (now Together Finance)
09.2003 - 09.2011
NVQ Level 2 - Information and communication technology & Business
MANCAT college
GCSEs -
North Manchester High School for Girls