Jayne Green
36 Wellington Place, Brentwood, Essex
Summary
I am a well organised, confident and dependable person. An extremely hard working individual who will not shy away from high volumes of work. A team player, but also able to use my own initiative with excellent attention to detail. I am very enthusiastic and maintain a cheerful and friendly manner even when under pressure with high work volumes.
Overview
27
27
years of professional experience
Work History
Tax Specialist
HM Revenue & Customs
03.2004 - Current
- Worked closely with legal teams during litigation processes involving disputed tax assessments or other contentious issues.
- Conducted thorough research on federal, state, and local tax laws to ensure accurate interpretations in all cases handled.
- Overcame challenges presented by unique or unusual tax situations through diligent research and problem-solving skills.
- Increased revenue collection by efficiently auditing tax returns and identifying discrepancies.
- Stayed current on industry trends and changes in tax legislation, ensuring ongoing expertise in revenue collection best practices.
- Managed a portfolio of high-priority accounts, maintaining strong relationships with stakeholders while ensuring timely payments were made according to agreed-upon terms.
- Upheld high standards of professional ethics in all interactions with taxpayers, colleagues, and other stakeholders within the industry.
- Participated in conferences and workshops related to taxation policy issues, contributing valuable insights based on practical experience.
- Maintained detailed records of all case files, ensuring accurate documentation for future reference or legal proceedings.
- Evaluated complex tax issues, applying expert knowledge of tax law and regulations to resolve disputes.
Customer Service Supervisor
Tudor Photographic UK Limited
09.2002 - 03.2004
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Customer Service Representative
Tudor Photographic UK Limited
08.1997 - 09.2002
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
HND Business & Finance - Business
Barnet College
Hertfordshire08.1997
A Level -
St Marys CofE High School
London08.1995
GCSE -
St Marys CofE High School
London08.1993
Skills
- Tax Advisory Services
- Indirect Taxation
- Documentation skills
- Tax Research
- Reporting skills
- Dispute Resolution
- Accounting Principles
- Tax Compliance
- Excellent Customer Service Skills
Timeline
Tax Specialist
HM Revenue & Customs
03.2004 - Current
Customer Service Supervisor
Tudor Photographic UK Limited
09.2002 - 03.2004
Customer Service Representative
Tudor Photographic UK Limited
08.1997 - 09.2002
HND Business & Finance - Business
Barnet College
A Level -
St Marys CofE High School
GCSE -
St Marys CofE High School
Similar Profiles
Beth TurnbullBeth Turnbull
Administrative Officer at HM Revenue & CustomsAdministrative Officer at HM Revenue & Customs
Demi Breakwell-BoundsDemi Breakwell-Bounds
Compliance Officer at HM Revenue & CustomsCompliance Officer at HM Revenue & Customs
Danielle ParkDanielle Park
Administrative Officer at HM Revenue and CustomsAdministrative Officer at HM Revenue and Customs