Jayne Dexter

• Managed the end-to-end recruitment process for digital roles across the 3 Norfolk and Waveney Acute Hospital Collaborative Trusts, contributing to the ongoing implementation of the Electronic Patient Records (EPR) system
• Individually onboarded 40+ specialised digital health professionals, supporting critical workforce needs for EPR system delivery
• Acted as an advisor on Certificate of Sponsorship (CoS) queries, ensuring compliance with trust guidelines
• Provided mentorship and support to junior colleagues, sharing expertise on systems, processes, and recruitment best practices
• Maintained high standards of candidate experience and streamlined recruitment processes under tight project deadlines

• Collaborated with HR Business Partners to support complex Employee Relations cases during a busy period of restructures, providing comprehensive note-taking.

During this period, I expanded my horizons by volunteering in a hospital in Ho Chi Minh City, Vietnam, working with children with disabilities. This experience enhanced my adaptability, deepened my cultural sensitivity, and honed my communication skills in diverse environments—traits that I bring to my work in HR. Additionally, my solo travels across Southeast Asia taught me to navigate unfamiliar situations with resilience and open-mindedness.

HR Generalist

• Oversaw the full employee lifecycle for UK, Europe, and Asia offices, including onboarding, contract management, performance reviews, offboarding, and payroll processing
• Ensured strict compliance with company policies and local employment laws, delivering exceptional HR support and maintaining smooth operations throughout the employee journey

Employee Relations

• Managed complex employee relations (ER) cases, offering expert guidance to senior management on investigations, effectively mitigating organisational risk.

HRIS Implementation

• Partnered with the US team to implement HiBob within my first six months, streamlining HR operations and improving data management.

Training and Development

• Designed and facilitated training programmes for HiBob's performance management system, ensuring seamless adoption and enhancing user proficiency across teams.

Intern Programme

• Developed and managed a structured summer intern and work experience programme, onboarding 30+ interns over two years
• Enhanced the talent pipeline by providing comprehensive onboarding, training, and feedback, nurturing future hires and strengthening the early careers strategy

Event Planning and Execution

• Played a pivotal role in planning and executing a large-scale Operations Team offsite event in London for 150+ employees, aligning work sessions with organisational objectives to foster collaboration and strategic discussions.

Comprehensive PA Support

• Delivered high-level personal assistant support to the Partner of HR & Talent Management, expertly managing complex schedules, meetings, and both domestic and international travel arrangements.

Casework Management

• Provided specialist HR advice to line managers on a wide range of employee relations (ER) matters, including disciplinary, grievance, absence management, performance, and complex investigations
• Managed an average of 5 active ER cases per day, balancing high-volume advisory support with sensitive, case-by-case resolution
• Supported managers on drafting outcome letters, attendance at hearings, and advising on procedural fairness and compliance with employment law and Civil Service policy

Claims Management & Coordination

• Handled ACAS Early Conciliation claims, collaborating with internal and external stakeholders to facilitate timely and effective resolutions. Maintained comprehensive case documentation to mitigate risk and support positive outcomes.

Employee Lifecycle

• Delivered comprehensive HR support to over 2,000 employees, overseeing the full employee life cycle from onboarding and offboarding to internal transfers. Managed contract issuance, ensuring compliance with pre-employment checks and Right to Work documentation.

Employee Relations & Compliance

• Supported HR Business Partners with employee relations (ER) matters including redundancy consultations, complex investigations and supporting effective organisational change.

EDI Involvement

• Collected and analysed data for the annual Equality and Diversity report, supporting key initiatives to drive inclusivity and diversity within the organisation.

Recruitment Management

• Led end-to-end recruitment processes, supporting departments to hire top talent aligned with the organisation’s strategic research goals.

Policy Guidance

• Provided expert guidance on recruitment policies, staff benefits, payroll, and general HR inquiries, fostering a supportive and informed workplace.

HRIS Training & Support

• Became the HRIS super-user and delivered comprehensive training, improving system efficiency and boosting HR team utilisation.

Payroll Administration

• Oversaw and processed monthly payroll submissions, ensuring timely and accurate payments.

Benefits Administration

• Managed employee benefits programs, including childcare vouchers, cycle-to-work schemes, season ticket loans, and pensions.

Recruitment Management

• Directed end-to-end recruitment processes, successfully hiring qualified candidates to meet organisational needs. Managed an average of 20 live roles concurrently.