Jayne Borthwick
Lanark
Summary
Accomplished professional with expertise in workforce scheduling, promotions coordination, and product ordering. Demonstrates proficiency in stock control systems and POS system operation, ensuring seamless business operations. Skilled in health and safety regulations and loss prevention strategies, contributing to a secure work environment. Adept at staff mentoring and fostering communication effectiveness, while excelling in multitasking and time-management. Committed to resilience under pressure and taking initiative to drive organisational success.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
Work history
Store Manager
Morrisons Daily
Carluke, South Lanarkshire
02.2024 - Current
- Had the highest KPI report in the company, over 90% in safe and legal and standards audits. Having a proactive response to paperwork and staying on top of everything.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Maintained an organised stock room for easy accessibility of goods.
- Streamlined operations to maximise efficiency and minimise waste.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Managed staff rotas, ensuring adequate coverage during peak times.
- Oversaw business staffing and training, building successful, customer-focused team.
Customer sales assistant
Go Outdoors
Berwick upon Tweed
12.2015 - 06.2026
- Signed customers up to the discount scheme, often having 100% data capture records.
- Greeted customers, welcomed to the store and helped with all enquiries.
- Worked on tills most of the time however helped out in different departments when required,
- Organised marketing materials, promoting new products and discounts.
- Enhanced customer engagement by offering product knowledge and advice.
- Built relationships with customers through friendly interaction and assistance.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
Supervisor
McColl's
Lanark
02.2017 - 02.2024
- Reduced workplace conflicts through effective communication and negotiation skills.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Conducted performance appraisals with employees for career development discussions.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Ensured smooth operations with regular maintenance checks.
- Supported the Manager in running the store when they were on holiday, covering other stores.
- Assisted in the recruitment process for hiring quality staff members.
- Implemented company policies effectively, maintained high standards of service delivery.
Education
Scottish Qualifications Certificate - Psychology
New College Lanarkshire
Motherwell 08.2016 - 05.2017
Scottish Qualifications Certificate - Administration
Lanark Grammar
06.2012 - 06.2014
Scottish Qualifications Certificate - Accounting and Finance
Lanark Grammar
06.2014 - 06.2016
Scottish Qualifications Certificate - Biology
Lanark Grammar
06.2014 - 06.2016
Scottish Qualifications Certificate - Mathematics
Lanark Grammar
06.2014 - 06.2016
Scottish Qualifications Certificate - English
Lanark Grammar
06.2014 - 06.2016
Skills
- Workforce scheduling
- Promotions coordination
- Product ordering
- Stock control systems
- Health and Safety regulations
- Loss prevention strategies
- POS system operation
- Staff mentoring
- Multitasking proficiency
- Communication effectiveness
- Initiative taking
- Resilience under pressure
- Time-management
- Document management
Timeline
Store Manager
Morrisons Daily
02.2024 - Current
Supervisor
McColl's
02.2017 - 02.2024
Scottish Qualifications Certificate - Psychology
New College Lanarkshire
08.2016 - 05.2017
Customer sales assistant
Go Outdoors
12.2015 - 06.2026
Scottish Qualifications Certificate - Accounting and Finance
Lanark Grammar
06.2014 - 06.2016
Scottish Qualifications Certificate - Biology
Lanark Grammar
06.2014 - 06.2016
Scottish Qualifications Certificate - Mathematics
Lanark Grammar
06.2014 - 06.2016
Scottish Qualifications Certificate - English
Lanark Grammar
06.2014 - 06.2016
Scottish Qualifications Certificate - Administration
Lanark Grammar
06.2012 - 06.2014