Summary
Overview
Work history
Education
Skills
Timeline
Generic

JAYNE BARBER

Summary

Reliable and eager to be part of the security steel doors industry. Offers excellent communication and good judgment to effectively meet company/team needs. Proactive planner and problem solver.

Have been on numerous installs with Darren at DJB Steel Security Doors so have extensive knowledge on the importance of installation and meeting the customers requirements.

Overview

25
25
years of professional experience

Work history

Fresh Start Painting & Decorating Services

selfemployed
Quarry Bank West Midlands, west midlands
12.2016 - Current
  • Exceeded customer expectations by delivering high-quality results within budget and timeframe targets.
  • Gave advise and designed interior decor to customers needs by discussing their preferences.
  • Ensured quotes were detailed and customer happy before proceeding with work in hand.
  • Sourced supplies at cost effective price but still within a quality to ensure the work was to a high standard
  • Built rapport with clients to encourage referrals.
  • Calculated necessary amount of paint or wallpaper to complete projects.
  • Worked paint with cloth, brush, sponge and fingers to create special effects.
  • Applied varied types of paints, stain products and decorative finishes to all types of surfaces.
  • Worked flexible schedule to meet needs of different painting projects.
  • Responded quickly to maintenance and repair requests for enhanced customer service.
  • Processed invoices and payment runs with complete accuracy.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Successfully delivered on tasks within tight deadlines.

999 call taker

West Midlands Ambulance Service
Brierley Hill, Dudley
06.2008 - 12.2015
  • Used strategic questioning to extract important details from callers to help plan responsive action.
  • Employed typing speed and accuracy to generate notes while speaking to callers. 3 way calls dealing with patient /caller whilst assigning crew / altering police/fire services.
  • Followed up on queries within agreed timeframes to provide detailed response.
  • Listened actively to caller concerns, questions and priorities.
  • Used empathy and compassion,
  • Handled customer queries focused on first-call resolution.
  • Processed and actioned high number of calls during busy periods.
  • Logged critical information onto computer system.
  • Triaged calls within desired timeframes, liaising with dispatch and supporting services to provide appropriate support.

Sales executive

Virgin Media previous Telewest
Brierley Hill, Dudley
10.1998 - 04.2015
  • Achieved and exceeded sales targets across all products and services.
  • Effectively handled daily sales calls and account management tasks, improving sales team efficiency. Ensured team members were updated and training given on any new services.
  • Used a "bridge to customers needs" method with active listening skills and questioning to ensure best product sold to customer.
  • Built customer rapour with a positive friendly manner to enhance buying experience for customer
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Boosted product sales by offering selection guidance to customers.
  • Maintained awareness of latest industry trends, product knowledge and sales techniques.
  • Completed customer orders with speed and accuracy.
  • Reviewed customer history to recommend appropriate products and services.

Education

CLINICAL - FIRST POINT OF CALL EMGERENCY

West Midlands Ambulance Service
Dudley

sales skills/marketing/business studies -

VIRGIN MEDIA/Kennedy Ross Executive education
Dudley

NVQ Level 1 - BOOK KEEPING

Dudley College of Technology
Dudley

Skills

  • Staff development / ability to organize staff, encourage sales targets by friendly competition
  • ensure staff fully trained and up to date with company policy and products
  • Listening skills/verbal nods, shows empathy and understanding when problems arise with customers with a calming helpful attitude
  • Eager to learn and be part of a "family team"
  • Motivated to always achieve the best
  • Job planning Understanding the importance of giving the customer, residential or commercial exactly what they require through listening & questioning skills

Timeline

Fresh Start Painting & Decorating Services

selfemployed
12.2016 - Current

999 call taker

West Midlands Ambulance Service
06.2008 - 12.2015

Sales executive

Virgin Media previous Telewest
10.1998 - 04.2015

CLINICAL - FIRST POINT OF CALL EMGERENCY

West Midlands Ambulance Service

sales skills/marketing/business studies -

VIRGIN MEDIA/Kennedy Ross Executive education

NVQ Level 1 - BOOK KEEPING

Dudley College of Technology

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JAYNE BARBER