Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic

Jayne Allen

Fareham,Hampshire

Summary

Dedicated educator with extensive expertise in classroom management, special education techniques, and curriculum development. Proficient in implementing differentiated learning techniques and fostering pupil motivation through creative questioning and positive reinforcement. Skilled in utilising educational technology and virtual learning platforms to enhance student engagement and achievement. Committed to promoting literacy and numeracy enhancement while ensuring child protection and safeguarding. Aims to cultivate a supportive learning environment that accommodates diverse learning styles and special needs students.

Overview

45
45
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Design & Technology Teacher - Tutor-DP Coordinator

Portsmouth City Council
Portsmouth, Hampshire
09.2015 - Current
  • Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
  • Integrated technology into lessons to make subjects more appealing to today's tech-savvy students.
  • Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
  • Assessed student progress, provided constructive feedback for improvement.
  • Collaborated with special education professionals to cater for needs of differently-abled pupils in regular classrooms.
  • Worked closely with colleagues for implementing cross-curricular projects that engaged students in comprehensive learning experiences.
  • Boosted students' reading comprehension with creative teaching strategies.

Design & Technoloy Teacher- Head Of House

Portchester Community School
Portchester, Hampshire
09.2009 - 07.2025
  • Organised school events such as sports day or concerts showcasing student talents beyond academics.
  • Collaborated with special education professionals to cater for needs of differently-abled pupils in regular classrooms.
  • Integrated technology into lessons to make subjects more appealing to today's tech-savvy students.
  • Coordinated school trips, broadened the pupils' cultural exposure and understanding.
  • Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
  • Attended professional development sessions to stay updated with latest teaching methodologies.
  • Took part in parent-teacher meetings discussing pupil progress and potential areas for improvement.
  • Communicated regularly with parents about their children's performance and behaviour at school.
  • Developed engaging lesson plans by applying knowledge of educational theories and methods.
  • Tailored homework assignments according to individual student ability level, increased understanding of complex concepts.
  • Fostered strong relationships with students by displaying genuine interest in their personal growth and achievements.
  • Led after-school clubs, facilitated students' participation in extracurricular activities.
  • Boosted students' reading comprehension with creative teaching strategies.
  • Worked closely with colleagues for implementing cross-curricular projects that engaged students in comprehensive learning experiences.
  • Utilised ICT tools, enhanced interactive learning experience in classrooms.
  • Assessed student progress, provided constructive feedback for improvement.
  • Adhered strictly to syllabus guidelines whilst teaching various subjects across different grade levels.
  • Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
  • Fostered a positive learning environment for student engagement through effective classroom management.
  • Created inclusive classroom setting to ensure all students felt accepted and valued.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Created lesson plans and scheduled each day to promote maximum student engagement.
  • Planned and organised classrooms that consistently facilitated positive learning experience.
  • Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
  • Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
  • Collected, analysed and tracked data on student progress.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Worked with other teachers and administrators to evaluate and revise elementary school programmes.
  • Set up lesson materials, bulletin board displays and demonstrations.
  • Planned lessons according to national standards to cover all requirements and prepare for standardised tests.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Boosted student success by maximising individual learning, balancing group and individual instruction models to accommodate different academic levels.
  • Designed innovative teaching techniques that earned positive feedback by school management.
  • Developed programme to work with students and increase interest in higher learning.
  • Completed training courses to keep up-to-date with new teaching methods and developments in the field.
  • Prioritised strategies to develop responsible, independent learners.
  • Provided reading instruction to special needs students.
  • Administered assessments to determine each student's specific educational and social needs.
  • Assigned homework assignments and special projects for students to demonstrate knowledge of subject material.
  • Encouraged students to persevere with challenging tasks.
  • Preserved the confidentiality of student records and information at all times.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Supported students to identify problems impeding education.
  • Tracked student attendance and performance, intervening early in concerning issues.
  • Taught students important points to prepare for examinations and assessments.
  • Offered counselling to help students deal with academic, personal, or behavioural issues.
  • Used illustrative activities to help students explore concepts.
  • Evaluated students using standardised criteria to determine abilities and learning needs.
  • Designed learning plans tailored to individual needs.
  • Updated course materials, content and delivery.
  • Advised, criticised and encouraged students to develop abilities.
  • Personalised instruction and personal mentoring based on individual strengths and abilities.
  • Used established standards and teaching expertise to plan learning programmes.
  • Implemented proven methods to overcome common barriers to learning.
  • Provided in-depth feedback and constructive criticism on students' work.
  • Employed variety of mediums to convey learning concepts.

Customer Service Advisor

Cheltenham and Gloucester
Fareham, Hampshire
05.2010 - 09.2015
  • Assisted customers in product selection to boost sales.
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Managed complex customer issues to successful resolution.
  • Streamlined responses to emails, improved response time significantly.
  • Coordinated with other teams to resolve multi-faceted client problems swiftly.
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Handled high volume of calls daily for faster issue resolution.
  • Resolved pressing customer issues, ensured repeat business.
  • Responded to difficult situations calmly, gained trust of aggrieved customers.
  • Guided customers through troubleshooting process with patience and clarity.
  • Implemented new protocols for efficient complaint management.
  • Provided detailed information about products and services to potential customers.
  • Optimised resource allocation during peak hours, prevented long wait times for callers.
  • Built rapport with clients through empathetic handling of concerns.
  • Participated in conflict resolution sessions for better team cooperation.
  • Logged customer complaints accurately, expedited corrective actions effectively.
  • Enhanced brand loyalty, provided excellent service at all times.
  • Designed training programmes for enhanced team performance.
  • Monitored team's adherence to company policies, promoted a collaborative work environment.
  • Expressed care, patience and empathy when handling customer interactions for personalised experience.
  • Recorded and processed customer data accurately.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Investigated customer issues to find acceptable conclusion and prevent recurrence.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Recorded customer communications to maintain proper documentation.
  • Offered prompt solutions to maintain customer satisfaction.
  • Escalated complex issues in line with internal best practices for swift resolution.
  • Registered and updated accurate customer information on database.
  • Offered detailed advice on product and service benefits.
  • Exceeded KPI targets when providing customer support via phone, email and chat.
  • Offered recommendations to customers based on specific situations, priorities and obstacles.
  • Participated in staff meetings to discuss new developments.

Possum Officer Artery secectary

NHS
Portsmouth, Hampshire
01.1992 - 10.1994
  • Executed assigned duties responsibly thus meeting departmental expectations consistently.
  • Handled sensitive information with discretion and professionalism.
  • Performed thorough investigations into reported incidents, leading to accurate record-keeping.
  • Increased operational efficiency by streamlining administrative processes.
  • Worked diligently under pressure whilst preserving high-quality output.
  • Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.
  • Maintained high standards of personal conduct, contributing to a positive work environment.
  • Responded promptly and effectively to emergencies using established protocols.
  • Collaborated with colleagues for effective teamwork.
  • Assisted during special events and large-scale operations ensuring smooth running of activities.
  • Wrote detailed reports, aiding in case documentation.
  • Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
  • Improved team efficiency with regular training sessions.

Computer Systems Controller

Datapro
Aldershot, Hampshire
09.1980 - 05.1989
  • Devised recovery strategies during periods of financial downturns, ensured business continuity whilst maintaining high customer satisfaction levels.
  • Cultivated strong relationships with key stakeholders for mutual benefits and long-term collaborations.
  • Formulated pricing strategies that enhanced market competitiveness without impacting profit margins negatively.
  • Streamlined processes for improved financial reporting.
  • Ensured compliance with all regulatory requirements through rigorous monitoring and updating of policies.
  • Produced timely financial reports with strict adherence to deadlines.
  • Conducted risk assessments, minimised financial threats.

Education

GCSEs - English Maths Science Rural Science Geography DT

Weydon Secondary School
Farnham Surrey
09.1976 - 07.1981

Skills

  • Classroom safety protocols
  • Special education techniques
  • History timeline analysis
  • Literacy promotion
  • Testing standardisation
  • School software navigation
  • Creativity cultivation
  • School event coordination
  • Special needs accommodation
  • Positive reinforcement usage
  • Psychological understanding
  • Numeracy enhancement
  • Gradebook maintenance
  • Audiovisual equipment operation
  • Children'S literature knowledge
  • Educational technology use
  • Teaching innovation
  • Learning styles application
  • Stem education
  • Pupil motivation
  • Public speaking
  • Training and Development
  • Lesson planning
  • Student assessment and achievement
  • Curriculum Development
  • Interdisciplinary teaching
  • Differentiated learning techniques
  • Creative questioning
  • Effective listening
  • Child protection and safeguarding
  • Experience with special-needs students
  • Exam proctoring
  • Experience with instructional design
  • Group and individual instruction
  • Secondary education
  • Classroom management
  • Virtual learning platforms
  • Reporting and documentation
  • Parent and student communication
  • Teaching/tutoring
  • Kind and empathetic educator
  • Positive and encouraging

Affiliations

  • Creative walking social theatre

Certification

Degree Of Arts Portsmouth university 2009 - 2011

Higher Level Teaching Assistant status

Safeguarding Hampshire country council

Health and Safety standard in design and technology

Qualified First Aider

Timeline

Design & Technology Teacher - Tutor-DP Coordinator

Portsmouth City Council
09.2015 - Current

Customer Service Advisor

Cheltenham and Gloucester
05.2010 - 09.2015

Design & Technoloy Teacher- Head Of House

Portchester Community School
09.2009 - 07.2025

Possum Officer Artery secectary

NHS
01.1992 - 10.1994

Computer Systems Controller

Datapro
09.1980 - 05.1989

GCSEs - English Maths Science Rural Science Geography DT

Weydon Secondary School
09.1976 - 07.1981

Similar Profiles

Create profile
Jayne Allen