Jayne Agnew
Waringstown,Armagh City Banbridge and Craigavon
Summary
Experienced manager with two decades in retail and office settings, specializing in team leadership and operational efficiency. Successfully managed diverse teams, achieving significant results in complex environments. Proficient in Microsoft Office, known for adaptability and strategic problem-solving.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work history
Office administrator
Friendly Faces
Craigavon, Armagh City Banbridge and Craigavon
09.2023 - Current
- Ensured smooth daily operations through effective management of office workflow.
- Coordinated team travel arrangements and scheduling to optimise resources.
- Developed filing systems that maintained compliance with data security protocols.
- Responded to inquiries promptly, providing essential support to colleagues and clients.
- Implemented productivity-enhancing office procedures for improved communication.
- Managed invoicing and billing processes, ensuring financial accuracy.
- Organised successful events by coordinating logistics efficiently.
- Maintained confidentiality while handling sensitive information.
Tesco Team Manager
Tesco Extra
Various Positions / Locations , Armagh City Banbridge and Craigavon
10.2002 - 07.2023
- Managed team performance through coaching and support, enhancing staff capabilities.
- Resolved customer complaints to create a positive shopping experience.
- Drove talent management initiatives to strengthen team effectiveness.
- Achieved all KPIs by leading teams with clear communications and defined roles.
- Monitored performance by setting objectives, maximising productivity, and providing timely feedback.
- Fostered a supportive culture, developing product knowledge among colleagues.
- Ensured legal compliance through audits and collaboration with Health & Safety auditors.
- Recognised exceptional work to boost morale and cultivate a cohesive workplace.
Education
Bachelor of Science - Consumer Studies
University of Ulster
Coleraine 09.2005 - 06.2009
Skills
- Leadership and collaboration
- Empathy and resilience
- Innovation and responsiveness
- Interpersonal communication skills
- Microsoft Office proficiency
- Oracle and payroll management
- Customer focus and service
- Store operations management
- Employment law expertise
- Team leadership skills
- Visual merchandising strategies
- Conflict resolution techniques
- Sickness and absence management
Accomplishments
Achievements
Completed the Tesco Options Management Training Programme which took me from a Customer Assistant to Team Manager Level
In 2014 I won the UK Team of the Year in Tesco
Affiliations
- I enjoy spending time with my family, travelling and going to Church.
References
References available upon request.
Education Secondments
Digital Experience Rollout - Future Skills Partner Partner with stores to deliver all agreed deployment activities, e.g. planned & ad-hoc communications, planning launches and learning events and organising logistics for colleagues to travel to these, including store readiness reviews. Champion all the new digital features & facilitating the transfer of knowledge between myself and the end users. Engaging & maintaining a relationship with stores to lead and drive behavioural changes required to support the change with the rollout. Responsible for leading & deliver the change in five stores, to hundreds of colleagues enabling them to adapt to self-lead & serve culture, fit for the future. As a Future Skills Partner, I planned and designate project resources, monitor progress, make adjustments as needed, by measuring project performance to identify areas for improvement and. Keep stakeholders informed the entire way. This is all done within the confines of my company's goals and vision. Co-originating with Store Managers and Team Managers to ensure all agreed deployment activities are delivered to stores, e.g. planned & ad-hoc communications, launches and learning events, store readiness reviews, testing and post Go-Live drop in session. I facilitated product development from trials to roll out. I Collate feedback, data and progress from stores, e.g. learning completion, business readiness tracking and store feedback and issues -before, during and after Go-Live, along with leading and driving behavioural changes required to support a successful deployment. Total project time was 12 weeks.
Timeline
Office administrator
Friendly Faces
09.2023 - Current
Bachelor of Science - Consumer Studies
University of Ulster
09.2005 - 06.2009
Tesco Team Manager
Tesco Extra
10.2002 - 07.2023
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