Jaymie Johnson

PA to both deputy Head Pastoral and Assistant Head Co-Curricular.
• Manage diaries
• Arrange meetings (external and Line Management meetings)
• Communicate with staff, parents and external candidates both via written and verbal communication

As PA to Deputy Head Pastoral:
• Minutes of Pastoral Committee Meetings
• Collation and storing of confidential student files
• Assisting and liaising with speakers for PSHE programme
• Assisting and liaising with employers for Year 10 Work Experience Programme
• Proofing Letters and sending Letters
• Liaising with Careers advisor from Innovate and ensuring students, tutors and parents are about interviews
• Managing student forum meetings and minutes

As PA to Assistant Head CC (AH-CC)
School Calendar
• Minutes of calendar meetings
• Managing school calendar with AH-CC
• Updating of iSAMS Calendar
• Deputising for AH-CC on calendar when absent
• Collating and ensuring Weekly calendar update is sent to all parents and staff.

• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
• Drafted and distributed professional business letters and email correspondence.
• Screened and directed incoming phone calls and distributed correspondence effectively.
• Updated files and records with precise system navigation.
  Sourced office supplies in line with procurement guidelines to achieve value for money.
• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.

• Answered and helped resolve enquiries from clients, vendors and general public.
• Answered telephone calls, compiling detailed notes and promptly forwarding as required.
• Provided clerical support to company employees, including copying, faxing and file management.
• Reduced waiting times through effective time and resource management.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Delivered front of house duties with warm and professional manner.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
• Coordinated and facilitated internal and external company events.

• Tagged products quickly and accurately with price tags and stickers.
• Prepared orders for customers with wrapped, bagged and boxed items.
• Demonstrated product usage and features to customers.
• Inspected products for damages and expiry dates before processing refunds.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Promoted customer loyalty scheme at checkout.
• Helped customers obtain specialised help for refunds and exchanges.
• Prepared invoices for customers with large orders or special sales types.
• Managed customer lines for minimum wait times and high satisfaction.

• Monitored and evaluated teams, identifying and targeting opportunities for improvement.
• Tracked KPIs to drive profitability and target delivery.
• Delivered business strategy to drive revenue and operational efficiencies.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Managed high-performing teams to deliver quality customer service and stable profits.
• Recruited top-performing candidates to build staff retention and team performance.
• Resolved internal staff conflicts to mutual benefits of all parties involved.

• Attended management meetings to develop new initiatives for centre.
• Negotiated with suppliers to achieve cost-effective deals and develop trust relationships.
• Provided technical advice and interpreted policies to raise awareness for staff.
• Responded to emergency situations to support safety measures.
• Formulated financial statements to examine revenue.
• Addressed queries and resolved issues to streamline communication.
• Supervised and trained staff to complete projects and tasks for centre.
• Booked rooms and equipment to hold centre events.
• Reviewed applications to determine eligibility and acceptance of applicants.
• Organised events and activities to enhance projects.
• Oversaw daily operations to maintain best practices and quality standards.
• Communicated with organisations and departments to develop new projects.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Resolved problems, improved operations and provided exceptional service.
• Learned and adapted quickly to new technology and software applications.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Skilled at working independently and collaboratively in a team environment.