Jaymie Geldert
Brecon,Powys
Summary
Experienced in Customer Service with over 15 years in Hospitality and Catering industry and with the MOD. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Hard-working, with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
Senior storekeeper
Ministry of Defence
Brecon, Powys
2023.03 - Current
- Monitored stock levels and ordered popular items to meet customer demand.
- Retained knowledge of current and new stock to resolve staff and customer queries.
- Supported management in recruitment and staff development processes.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Attended to customer needs promptly, leading shop teams by example.
Steward
Compass Group UK & Ireland
Brecon, Powys
2017.06 - 2023.03
- Welcomed attendees and promptly resolved queries.
- Replenished drinks regularly and offered coffees and teas after meals to increase sales.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
- Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
- Advised guests of daily specials and offers to increase sales.
- Stocked up drinks and bar snacks ahead of shift to meet demands of peak business hours.
- Cleaned and set tables quickly to minimise time between reservations.
- Kept tables clear of used crockery, glassware and cutlery.
- Verified completed orders and served guests at tables.
- Increased order value by upselling sides, drinks and desserts.
Bartender
Compass Group UK & Ireland
Brecon, Powys
2017.06 - 2023.03
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Served guests spirits, lagers and stouts at bar.
- Prepared for closing by cleaning bar area and announcing last orders.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Collected, washed and put away glassware between guests.
- Completed end-of-day cleanup to reset bar for next day.
Sales assistant
Savers
Brecon, Powys
2013.09 - 2017.06
- Trained and mentored new cashiers and clerks in correct processes.
- Educated customers on promotions, offers and special events to enhance product sales.
- Assessed notes and vouchers to determine validity and decrease fraudulent activities.
- Counted change correctly and issued customer receipts.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Resolved customer complaints and answered queries about store products.
- Displayed and restocked merchandise by following brand guidelines.
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Kept checkouts areas and general store clean and orderly.
- Ensured baskets and trolleys were cleaned and made readily available for customers.
Education
A-Levels - Maths, English
Powys Training
Brecon 2012.04 - 2012.09
NVQ Level 2 - Plumbing
Pembrokeshire College
Haverfordwest 1997.09 - 1998.01
GCSEs - Maths, English
Milford Haven School
Pembrokeshire 1991.09 - 1997.07
Skills
- Stock management
- Opening and closing procedures
- Customer service
- Drinks upselling
- Team building
- Customer-focused
- Problem-solving
- Communication skills
- Sale displays
- Point Of Sale system operation
- Shop floor management
- Customer assistance
Affiliations
- Football
- Wrestling
- Traveling
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Senior storekeeper
Ministry of Defence
2023.03 - Current
Steward
Compass Group UK & Ireland
2017.06 - 2023.03
Bartender
Compass Group UK & Ireland
2017.06 - 2023.03
Sales assistant
Savers
2013.09 - 2017.06
A-Levels - Maths, English
Powys Training
2012.04 - 2012.09
NVQ Level 2 - Plumbing
Pembrokeshire College
1997.09 - 1998.01
GCSEs - Maths, English
Milford Haven School
1991.09 - 1997.07