Summary
Overview
Work History
Education
Skills
Languages
Recommendations
Languages
Websites
Certification
Timeline
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Jayme Dias

Jayme Dias

Tartu

Summary

Experienced IT Business and Operations professional with exceptional leadership and social skills. Proven record in the iGaming/SaaS industry (B2B), specializing in Account Management, Strategic Planning, Business Intelligence (Data Analysis) and Project Management. Additionally, a highly skilled strategic sales professional. Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Account Manager

Booming Games Malta
08.2023 - 01.2024
  • Reconnected with previously unresponsive customers, re-establishing business relationships.
  • Enhanced and strengthened existing business relationships.
  • Streamlined and optimized internal processes for the Account Management Team.
  • Generated additional leads for the sales team.
  • Partnered with cross-functional teams including Sales, Product, Legal, Billing and Tech Support.
  • Negotiated and closed deals for games positioning and tournaments.
  • Achieved significant growth in the portfolio's quarterly KPIs, including an 84% increase in unique active players, a 56% increase in bets, and a 60% increase in GGR within two quarters.
  • Effectively engaged with a diverse customer base in English, Spanish, and Portuguese.
  • Introduced and executed a globally implemented product change idea.

Technical Account Manager

Playtech Estonia
Tartu
04.2019 - 02.2023
  • Delivered support to internal teams by sharing technical product information related to customer solutions.
  • Delivered clear instructions and technical details to customers pertaining to API usage, back-office functionalities and documentations along with updates on releases, incidents and maintenances.
  • Ensured compliance with data protection standards such as GDPR, country regulations, and restrictions for customer solutions and procedures.
  • Managed BAU projects and incidents, meeting deadlines and adhering to requirements while ensuring compliance.
  • Proven ability to swiftly react outside office hours, effectively coordinating incident response through optimal deployment of specialized resources.
  • Ensured prompt action in response to incidents by actively monitoring customer solutions on Grafana.
  • Maintained up-to-date customer portfolios through consistent updates on Confluence and Monday.com.
  • Strengthened partnerships and promoted teamwork with clients.

Account Manager

Playtech Estonia
Tartu
12.2013 - 03.2019
  • Provided guidance to customer's Marketing teams in improving player acquisition and retention strategies.
  • Delivered dynamic presentations to emphasize key features and benefits of new products.
  • Provided clear and concise information to customers regarding product inquiries.
  • Prepared project-based and new product acquisition T&C's.
  • Engaged with clients and prospects at trade shows, conferences, and conventions.
  • Analyzed and tracked BI information to produce accurate monthly KPI reports that advised customers.
  • Stepped in as Commercial Director for clients without designated Directors.
  • Ensured accurate and up-to-date customer records in Confluence and Monday.com.
  • Served as a successful representative for Playtech at the Brazilian Gaming Congress (BGC) on two occasions.
  • Developed Brazil-focused business plans and effectively communicated them to Playtech's COO. Effortlessly identified prospects and assessed their suitability. Provided valuable insights backed by data analysis in detailed reports while successfully securing a high-profile television interview.
  • Established a direct point of contact with the Brazilian regulator, fostering closer relations.

Education

Some College (No Degree) - Information Technology

UNICAP (Catholic University of Pernambuco - Brazil)
Recife, Brazil

Some College (No Degree) - Data Processing

UNIBRATEC - PE (Brazil)
Recife, Brazil

Skills

  • Project management tools(Jira, Wrike, Monday)
  • Commercial awareness
  • Business intelligence
  • Problem solving
  • Leadership
  • Business relationship
  • Strategic planning
  • Advanced Excel
  • Business analysis
  • SQL, Tableau, Power BI
  • CRM tools (Salesforce, Pipedrive, Confluence)
  • Excellent communication

Languages

  • Portuguese (BR) - Native
  • English - Fluent
  • Spanish - Advanced

Recommendations

View recommendations on LinkedIn to learn more about my skills and experience.

Languages

Portuguese
First Language
English
Proficient (C2)
C2
Spanish
Advanced (C1)
C1

Certification

  • Data Analysis | SQL,Tableau,Power BI
    & Excel.
  • Internet security (anti-phishing).
  • API and Web Service Introduction.
  • Project Management on Monday.com.
  • Compliance Essentials.
    (Safer Gambling, GDPR, Anti-bribery and corruption, Anti-money laundering, Anti-facilitation of tax evasion).

Timeline

Senior Account Manager

Booming Games Malta
08.2023 - 01.2024

Technical Account Manager

Playtech Estonia
04.2019 - 02.2023

Account Manager

Playtech Estonia
12.2013 - 03.2019

Some College (No Degree) - Information Technology

UNICAP (Catholic University of Pernambuco - Brazil)

Some College (No Degree) - Data Processing

UNIBRATEC - PE (Brazil)

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Jayme Dias