Jay Mark Cresencia
Malabon City,Philippines
Summary
Target-driven sales professional with 10 years of experience consistently delivering to growing targets. Uses diverse range of sales techniques and strategies to hit targets. History of generating new revenue streams while building customer retention.
Overview
4
4
years of professional experience
Work History
Senior Sales Associate
Christian Dior Philippines Inc.
Solaire Resort & Casino, Philippines
09.2021 - I currently work here
- Developed and maintained relationships with high-value clients to secure repeat business.
- Assisted in achieving sales targets through proactive customer engagement and product demonstration.
- Trained new hires to uphold high standards and deliver quality customer service.
- Developed and maintained strong relationships with customers, leading to increased loyalty and repeat business.
- Achieved company targets by implementing successful sales strategies.
- Assisted customers with wide selection of products and services.
- Handled customer complaints with empathy and professionalism, resolving issues to the customer's satisfaction.
Store Manager
ALDO Philippines/Suyen Corporation
Pasay, Philippines
02.2020 - 05.2021
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Merchandised displays to showcase new and popular items.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
Area Supervisor
Philippine OPPO Mobile Technology, Inc.
One Corporate Center Ortigas City, Philippines
05.2017 - 02.2019
- Monitored staff performance and developed improvement plans.
- Set monthly goals, performance and deadlines for employees in line with company growth plans.
- Coordinated with HR to recruit, train, and onboard new staff, enhancing team capabilities.
- Developed and implemented strategic plans to achieve sales targets and improve customer satisfaction.
Education
Bachelor of Science - Human Resources Development Management
Global Reciprocal Colleges
Caloocan City, Philippines 01.2013 - 01.2013
Skills
- Customer relationship management
- Product demonstration
- Sales strategy implementation
- Customer engagement
- Training and mentoring
- Excellent communication
Timeline
Senior Sales Associate
Christian Dior Philippines Inc.
09.2021 - I currently work here
Store Manager
ALDO Philippines/Suyen Corporation
02.2020 - 05.2021
Area Supervisor
Philippine OPPO Mobile Technology, Inc.
05.2017 - 02.2019
Bachelor of Science - Human Resources Development Management
Global Reciprocal Colleges
01.2013 - 01.2013