Jaylen Anthony Wood
Worcester,Worcestershire
Summary
A motivated individual with notable experience in customer service and a keen ambition to pursue a career within the Railway industry. Offering a commitment to customer safety and satisfaction in conjunction with an ardent ambition to exceed expectations. Possessing a keen intent to deliver a high standard of service within a secure, welcoming environment to ensure the upmost content among clientele. Well-versed in customer service related task management, with the ability to formulaically complete daily assignments with controlled safety and efficiency.
Overview
4
4
years of professional experience
Work History
Restaurant Server & Host
Three Pears Beefeater
Worcester, Worcestershire
02.2022 - Current
- Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
- Managed guest queries and complaints, maintaining customer satisfaction and therefore workforce effectiveness.
- Cultivated positive guest relations by managing reservation information and orchestrating timely seatings, optimising restaurant capacity, furthermore minimising wait times.
- Addressed accessibility and food preparation concerns from disabled and allergen-sensitive customers respectively.
- Spearheaded customer service delivery initiatives, increasing overall customer satisfaction.
Bar Supervisor
Worcester Warriors, Sixways Stadium
Worcester, Worcestershire
11.2021 - 10.2023
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
Restaurant Waiter
The Bridge Inn
Droitwich, Worcestershire
08.2020 - 12.2021
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Followed health and hygiene standards when handling food and cleaning restaurant areas.
- Offered menu recommendations as appropriate, displaying strong knowledge of food and beverage pairings.
Education
A-Levels - Classical Civilisation
King Edward VI College
Stourbridge, DudleyA-Levels - English Literature
King Edward VI College
Stourbridge, DudleyA-Levels - Modern History
King Edward VI College
Stourbridge, DudleyGCSEs - 9 including Mathematics, English Literature and Seperate Sciences at Grades 7-6
Blessed Edward Oldcorne Catholic College
Worcester, WorcestershireSkills
- Personable Customer Engagement
- Collected Efficiency Under Pressure
- Health & Safety Regulatory Compliance
- Proactive Communication With Colleagues
- Fire Safety & Disability Assistance Comprehension
- Broad Versatility & Determination
Timeline
Restaurant Server & Host
Three Pears Beefeater
02.2022 - Current
Bar Supervisor
Worcester Warriors, Sixways Stadium
11.2021 - 10.2023
Restaurant Waiter
The Bridge Inn
08.2020 - 12.2021
A-Levels - Classical Civilisation
King Edward VI College
A-Levels - English Literature
King Edward VI College
A-Levels - Modern History
King Edward VI College
GCSEs - 9 including Mathematics, English Literature and Seperate Sciences at Grades 7-6
Blessed Edward Oldcorne Catholic College
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