Jaykumar Patel

Highly detail-oriented Trade Sales Administrator with proven experience in order processing, customer service, and inventory management. Skilled in liaising with production, procurement, and operations teams to ensure smooth order fulfillment. Adept at handling client inquiries, monitoring order status, and updating stakeholders with accuracy and professionalism. Proficient in Microsoft Office Suite (Excel, Word, Outlook) and CRM systems, with strong organizational, time management, and problem-solving skills.

• Resolved product issue through consumer testing.

• Utilise business administration background and customer service experience to excel in after-sales support
• Apply digital marketing knowledge to enhance customer communication and satisfaction
• Contribute to process improvement and operational efficiency in after-sales operations
• Development of comprehensive after-sales service strategies

• GCSE equivalent in Math and English (Secondary Education: 55%)
• Proficient in CRM software and MS Office applications
• Strong understanding of customer service metrics and performance tracking
• Experience in digital tools and systems for business operations

• Business administration group
• Membership in customer service professional associations

Play cricket 

Play video games

Internal Candidate Details:

• Current Employee ID: 1499
• Internal candidate with proven track record in the company
• Familiar with company culture, policies, and procedures
• Already established working relationships with key stakeholders

Company-Specific Knowledge:

• In-depth understanding of current company systems and processes
• Existing knowledge of company products and services
• Familiar with internal communication channels
• Understanding of company's customer service standards
• Experience with current company CRM system

Internal Track Record:

• Consistent attendance and punctuality record
• History of collaborative work with various departments
• Demonstrated commitment to company values
• Participated in internal training programs
• Understanding of company's quality standards

Transition Benefits:

• Minimal training required on company basics
• Can transition smoothly into new role
• Existing security clearances and system access
• Already integrated into company culture
• Established rapport with team members and departments

Professional Development:

• Completed internal company training courses
• Participated in company-sponsored development programs
• Familiar with company's professional growth opportunities
• Understanding of internal promotion pathways