Jay Joyce
Ripley,Derbyshire
Summary
A dedicated professional with expertise in school policy adherence and resource organisation, complemented by strong skills in constructive feedback delivery and ICT literacy. Demonstrates exceptional team player qualities, clear communication, and effective challenging behaviour management. Known for patience, empathy, and creative thinking, alongside proficiency in price tagging, strategic selling techniques, cash handling, stock control, complaint handling, payment processing, stock counting, and outstanding customer service. Committed to leveraging these competencies to achieve career growth while maintaining a positive attitude.
Experienced professional focused on retail sales with customer-centric approach. Drive sales growth through personalised service and in-depth product knowledge. Excel in creating engaging shopping experiences and building customer loyalty.
Overview
18
18
years of professional experience
4011
4011
years of post-secondary education
Work history
Teaching assistant
St Johns CofE Ripley
Ripley, Derbyshire
2021.09 - Current
- Improved student engagement by utilising interactive learning techniques.
- Led small group sessions for enhanced focus on challenging topics.
- Maintained up-to-date records of pupil progress, tracking individual development effectively.
- Facilitated active learning environments with engaging teaching aids and resources.
- Prepared classroom materials to facilitate efficient lessons.
- Assisted in conducting assessments to determine student understanding of subjects.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Liaised between teachers and parents, maintaining open lines of communication.
- Managed administrative tasks, aiding smooth running of the class.
- Provided feedback on pupil's work, identifying areas for improvement.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Cultivated close working relationships with students, teaching staff and parents.
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
Sales assistant
The Greetings Point card and gift shop
Ilkeston, Derbyshire
2008.02 - 2014.03
- Collaborated effectively with team members to meet sales targets.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Conducted daily inventory checks to manage stock levels accurately.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Trained new staff members, fostering a supportive working environment.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Assisted customers with product selection for optimal satisfaction.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Improved customer service by efficiently handling queries and complaints.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
Education
Diploma of Higher Education - Supporting Teaching and Learning
Derby College
Derby 2019.09 - 2020.07
GCSEs - English - Grade B
Kirk Hallam Community Technology College
Ilkeston, DerbyshireGCSEs - Mathematics - Grade C
Kirk Hallam Community Technology College
Ilkeston, DerbyshireEmergency Paediatric First Aid
Paramedical
Ripley, Derbyshire 2025.09 - 2028.09
Skills
- School policy adherence
- Resource organisation
- Constructive feedback delivery
- ICT literate
- Team player
- Record-keeping
- Clear communication
- Challenging behaviour management
- Patience and empathy
- Creative thinking
- Price tagging
- Strategic selling techniques
- Cash handling
- Positive attitude
- Stock control
- Complaint handling
- Payment Processing
- Stock counting
- Outstanding customer service
Affiliations
- Exploring the Derbyshire Dales with my family and our two pet dogs.
- Health and fitness classes in the evenings and during the weekend with members of my community.
References
References available upon request.
Timeline
Emergency Paediatric First Aid
Paramedical
2025.09 - 2028.09
Teaching assistant
St Johns CofE Ripley
2021.09 - Current
Diploma of Higher Education - Supporting Teaching and Learning
Derby College
2019.09 - 2020.07
Sales assistant
The Greetings Point card and gift shop
2008.02 - 2014.03
GCSEs - English - Grade B
Kirk Hallam Community Technology College
GCSEs - Mathematics - Grade C
Kirk Hallam Community Technology College