Jaye Jacobs
Charlotte,NC
Summary
Consulting professional with strong track record in delivering impactful business solutions. Adept at strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results.
Overview
30
30
years of professional experience
Work History
Consultant
The Tico Group LLC For SB360 Capital Partners
04.2024 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Assistant Store Director
Saks Off Fifth
03.2023 - 04.2024
- Over see all aspects of store operations, scheduling, inventory analysis, hiring, training, ordering supplies, dealing with inventory control issues, overseeing online store fulfillment process, all issues regarding store maintenance, such as cleaning crew and supplies, major store issues, such as HVAC, plumbing, etc....
- Successful in creating online fulfillment process to meet company guidelines
- Coordinating and implementing best practices in truck processing.
- Managed daily operations, including scheduling, customer service and product displays.
- Provided feedback on employee performance, offering constructive criticism when necessary.
- Planned special events such as holiday promotions or seasonal sales initiatives.
- Created a positive work environment by encouraging collaboration among employees.
Wholesale/Liquidation Set Specialist
Self Employed
10.2016 - 03.2023
- Coordinated site investigations and documented issues to executive teams as needed
- Evaluated suppliers to assess quality, maintain cost controls to maximize business operational efficiencies
- Planned marketing initiatives and leveraged referral network to promote development
- Prepared accurate and concise reports, conveying progress, issues and solutions
- Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities
- Identified risks and assessed potential impact, consulting with clients to prepare mitigation plan
- Applied techniques to analyze requirements, system capabilities and workflows
- Identified needs of customers promptly and efficiently.
Area Manager
Bachrach Menswear
04.2013 - 09.2016
- Implemented campaigns and promotions to help with developing goods and services
- Implemented new procedures in merchandising and visual techniques, to create consistency across all stores
- Success in achieving year over year increases in a challenging suit market
- Recognize for impeccable customer service and a well-trained team.
- Ensured compliance with all applicable health and safety regulations within the store environment.
- Resolved customer complaints quickly and efficiently by identifying root causes of issues.
- Evaluated employee performance regularly through one-on-one meetings and quarterly reviews.
- Created specific, measurable and achievable objectives compatible with company priorities.
- Utilized data analysis tools to identify trends in consumer buying habits.
Associate Manager, Operations
Tommy Hilfiger
04.2008 - 02.2012
- Supported Store Director in all aspects of store operations in an 18-million-dollar door
- Managed a staff at peak season of over 200
- Successful in coordinating and implementing inventory controls, achieving consistent bonuses
- Consistency achieved year over year double digit increases
- Prioritized and delegated tasks for efficient completion within team environment.
Store Manager
Cole Haan
09.2006 - 04.2008
- Exceeded sales goals of 20% in a new store, in a new market
- Monitored employee performance and identified performance gaps for corrective action
- Evaluated store performance and incorporated feedback to implement improvement plans
- Worked with company events planner to market new location
- Recognized for achievements in building a large repeat clients base.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Set sales targets and budgets for team leads and employees to follow.
- Created and distributed training materials to staff members.
Associate Manager
Pottery Barn
02.2002 - 04.2006
- Under my leadership, consistent increases of 30% year over year, with focus on furniture sales buy retraining and recruiting new staff, which was under my purview
- Handled responsibilities successfully in manager's absence
- Created a positive and supportive atmosphere that led to promotions in store and beyond.
Store Manager District Trainer
Benetton
06.2001 - 02.2002
- Oversaw new store openings and worked with construction crews and architects to hit scheduled openings
- A dual role in overseeing operational integrity of all Benetton and Sisley stores in the New York area
- Oversaw the staffing of all new locations
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
Store Manager
French Connection
04.1995 - 06.2001
- Recognized for triple digit increases and achieved, store of the year, three years in a row
- Trained store managers and recognized for promoting management from within
- Store location used as template for visual and merchandising excellence.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Established efficient inventory management system to maximize sales and reduce costs.
- Created and distributed training materials to staff members.
Education
Essex County College
Skills
- Project coordination
- Loss prevention
- Team management
- Product knowledge
- Staff training
- Inventory control
Timeline
Consultant
The Tico Group LLC For SB360 Capital Partners
04.2024 - Current
Assistant Store Director
Saks Off Fifth
03.2023 - 04.2024
Wholesale/Liquidation Set Specialist
Self Employed
10.2016 - 03.2023
Area Manager
Bachrach Menswear
04.2013 - 09.2016
Associate Manager, Operations
Tommy Hilfiger
04.2008 - 02.2012
Store Manager
Cole Haan
09.2006 - 04.2008
Associate Manager
Pottery Barn
02.2002 - 04.2006
Store Manager District Trainer
Benetton
06.2001 - 02.2002
Store Manager
French Connection
04.1995 - 06.2001
Essex County College
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