Jaydon Gates
Lymington,Hampshire
Summary
A Customer-oriented professional with strong technology experience and expertise in cash handling procedures. Demonstrates confident communication and quick learning abilities, ensuring efficient workforce scheduling. Committed to leveraging skills to enhance customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Shift Manger
Greggs
Lymington, Hampshire
08.2024 - Current
- Maintaining cleanliness and hygiene standards across the work area, ensuring a pleasant environment for customers
- Managing a team to ensuring all task are completed to a high quality and within deadlines
- Handling high volumes of calls of customer orders and queries
- Building strong relationships with customers through excellent communication and interpersonal skills
- Utilised IT skills with company systems to maintain accurate inventory, ordering a variety stock and reporting issues
- Ability to create staff rotas efficiently and adapt them as needed to meet changing requirements
- Assist in staff onboarding
- Managing cash, card transactions and balancing daily takings at the end of each business day
Supervisor
Royal Lymington yacht club
Lymington, Hampshire
04.2023 - 08.2024
- Delegated tasks appropriately, achieved balanced workload among team members.
- Great communication between kitchen and floor staff for efficient service.
- Contributed to team targets by upselling menu items.
- Ensured cleanliness of dining area for a pleasant dining experience.
- Making rotas ensuring all areas were covered
- Trained new hires in hospitality etiquette best practices, to ensure best satisfaction with members
- Ran multiple events of 70 people plus
- Taking customer calls, walk ins and bookings without the team feeling overwhelmed at the correct times to ensure all flowed smoothly
- Flexible between kitchen and front of house when is needed
Team member
Greggs
Lymington, Hampshire
09.2021 - 04.2023
- Managing cash and card payments
- Maintaining a clean, presentable and stunning product display by conducting cleaning routines and deep cleans
- Delivered exemplary customer service, enhanced company reputation.
- Promoting special offers and loyalty programme
- Proactively replenish stock like; drinks crisp; savouries and sandwich's for customers
Kitchen porter
Ciao Belli
Lymington, Hampshire
04.2019 - 09.2021
- Removed rubbish, kept bin area clean and orderly.
- Supported overall restaurant operations through effective teamwork with other staff members.
- Worked under pressure during peak times without compromising on quality of work delivered.
- Assisting kitchen staff with food preparation ahead of schedule
- Wash and dried plates, cups, glasses and utensils
Education
Diploma of Higher Education - IT
Brockenhurst College
Brockenhurst 09.2019 - 06.2021
GCSEs - English, Maths, Science, IT, Computer Science, Food Technology, Drama
Priestlands School
Lymington, HampshireSkills
- Customer oriented
- Technology proficiency
- Cash handling procedures
- Confident communication
- Quick learner
- Workforce scheduling
- Multitasking
- Time efficient
Affiliations
- Car enthusiast
- Building computers
- Airsoft/Paintball
- Fish keeping
Accomplishments
Level 2 Food hygiene and safety for catering
RYA First aid course
In 2019 I went to NCS (national citizen service) and got an award for it.
Timeline
Shift Manger
Greggs
08.2024 - Current
Supervisor
Royal Lymington yacht club
04.2023 - 08.2024
Team member
Greggs
09.2021 - 04.2023
Diploma of Higher Education - IT
Brockenhurst College
09.2019 - 06.2021
Kitchen porter
Ciao Belli
04.2019 - 09.2021
GCSEs - English, Maths, Science, IT, Computer Science, Food Technology, Drama
Priestlands School