Jayden Lawrence

As part of my apprenticeship in maintenance, I am gaining hands-on experience in a fast-paced hospitality environment. My responsibilities include conducting a range of general maintenance tasks and providing prompt customer service. I am involved in the upkeep of hotel rooms and facilities to ensure they are safe, functional, and guest-ready.

• Performing routine PPM (Planned Preventative Maintenance) checks and repairs, ensuring hotel equipment is working optimally.
• Troubleshooting and repairing air conditioning systems to maintain guest comfort.
• Conducting basic plumbing work, such as unblocking sinks and addressing minor leaks.
• Handling customer service requests related to maintenance issues, ensuring prompt resolution to ensure guest satisfaction.
• Painting and carrying out other aesthetic improvements to ensure the hotel’s appearance is maintained to a high standard.
• Collaborating with senior technicians to assist in more complex repairs and maintenance projects.

As an event caterer, I was responsible for setting up and breaking down food service stations, ensuring all equipment and furniture were in place according to event specifications. I delivered food and supplies on time, presented meals and beverages to a high standard, and worked closely with clients to accommodate dietary needs and preferences.

• Organised and disassembled food service stations, furniture, and equipment according to event requirements and contract guidelines.
• Delivered catered meals and supplies to event venues, ensuring efficient and on-time setup.
• Presented food and beverages on buffet tables and drink stations, adhering to formal presentation standards and event specifications.
• Collaborated with clients to research and customise menu options, ensuring food allergies and special dietary preferences were accommodated.

As a Sales Assistant and Poundland, there were many tasks and duties I had to uphold in order to facilitate the flow and regularity of sales.

• Serving customers daily, handling any returns or refunds.
• Keeping up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
• Addressing and resolving complex customer complaints in calm, efficient and friendly manner
• Performing closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
• Maintaining excellent customer relationships by providing helpful, friendly and attentive service.
• - Processing cash and card payments during busy shopping periods to minimise customer waiting times.