Summary
Overview
Work history
Education
Skills
Certification
Custom
References
Timeline
Generic

Jayden JOSEPHS-JOHNSON

Bilston

Summary

As a Highly skilled professional, with extensive expertise in customer service I adept at adaptive communication and conflict resolution. I can Demonstrate exceptional organisational skills, multitasking efficiency, and accuracy in documentation. I possess proficiency in Microsoft Office Suites, with a strong focus on confidentiality and GDPR adherence. As well as this, I am committed to delivering empathetic responses and maintaining professionalism in all interactions. A current Career goal for me, is to leverage comprehensive skills and set this to enhance customer satisfaction and operational efficiency within a dynamic organisation

On the other hand, I am describes as an energetic and outgoing individual with a dedication to positive guest relations. I am passionate about securing a new, challenging position within fast-paced environment with experience in high-volume, customer service and communicative backgrounds.

On the other hand, I am a friendly and customer-focused individual, with strong communication skills and ability to work well under pressure. With Demonstrated teamwork capabilities and problem-solving skills, I can ensure smooth service operations which are my strong points.

I stay ready to contribute to positive customer experience .

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Associate/ machine operator

Jaguar Land Rover EMPC
Wolverhampton
10.2023 - 09.2024
  • Building & manufacturing engines & engine parts (Head of the engine)
  • Running & maintaining mags
  • Cleaning mags
  • Fixing & changing tools for mags
  • Quality inspections
  • Maintaining robots
  • Working with a team of operators on the head line
  • Tasked with ensuring machines were always running with coolant & oil
  • Any spills cleaned with spill kits
  • Working in line with health and safety regulation
  • 4 on 4 off shift rotation

Server / Bar Service

China White
Birmmingham
07.2023 - 04.2025
  • In my current role as a nightclub bartender, I developed the skills to make dozens of popular cocktails to serve large volumes of patrons in a fast-paced setting.
  • I take personal and professional pride in my ability to remain composed in stressful environments while maintaining customer service.
  • My experience with maintaining speed and accuracy while serving a high volume of drinks and providing excellent customer service whilst working at Bunk previously has prepared me to excel in this role.

Bar Tender / Mixologist

Bunk
Wolverhampton
01.2023 - 04.2025
  • Making traditional and classy drinks
  • Created contemporary cocktails based upon seasonal trends.
  • Serving orders
  • Managing inventory
  • Cleaning and sanitising bar
  • Effective communication
  • Verifying age requirements of customers
  • Short- and long-term memory skills
  • Stamina spending long periods of time on feet

Warehouse Operative

Aldi Warehouse
Sawley
11.2021 - 01.2022
  • Driving LLOP Vehicle
  • Delievery of produce in crates
  • Organising manufactured goods in designated areas
  • Warehouse picking
  • High amount of cooperative team work to complete tasks
  • Working to strict deadlines
  • Warehouse inventory scanning

Warehouse Operative

Poundland Warehouse
Wolverhampton
08.2021 - 11.2021
  • Managing stock levels
  • Driving LLOP Vehicle to collect and move items through warehouse.
  • Preparing and completing orders using warehouse inventory controls
  • Working in line with deliver driver's schedule
  • Working in line with health and safety regulations

Education

Level 3 Sports and Physical activity Diploma (NCFE) - Principles of anatomy and physiology, Technical and tactical skills in sport, The physiology of fitness, Sports Coaching, Accessing risk in sport, Business in sport

Halesowen College
09.2021 - 07.2023

Level 2 BTEC Diploma Engineering Maintenance Technology - Working in engineering, Using bench fitting techniques, Principles of maintenance technology, Assembling and maintaining fluid power systems

Dudley College of Technology
09.2019 - 07.2020

GCSE's - English Language, English Literature, Mathematics, Geography, Spanish, Combined Science (Double Award), BTEC Sports Level 1 and 2

Beacon Hill Academy
09.2018 - 07.2019

Skills

  • GOOD COMMUNICATOR
  • WORK TO SET TIMESCALES
  • COMMITED
  • FELIXABLE
  • FOCUSED
  • ORGANISATIONAL SKILLS
  • Multitasking efficiency
  • Adaptive communication
  • Query resolution expertise
  • Outbound call conducting
  • Efficient note taking
  • Empathy handling
  • Empathetic response
  • Patience mastery
  • Microsoft office suite proficiency
  • Professionalism in interaction
  • Telephone etiquette excellence
  • Strong listening
  • Data entry proficiency
  • Multi-Tasking capability
  • Accuracy in documentation
  • Efficient decision-making
  • Empathetic communication
  • Telephone etiquette
  • Assertiveness
  • Confidentiality and GDPR adherence
  • Customer Service
  • Cultural awareness
  • Interpersonal communication
  • Resourcefulness
  • Strategic planning
  • Conflict Resolution

Certification

All accredited, non-accredited and professional training certificates can be produced on request or on offer of employment.

Custom

Available on request.

References

References available upon request.

Timeline

Associate/ machine operator

Jaguar Land Rover EMPC
10.2023 - 09.2024

Server / Bar Service

China White
07.2023 - 04.2025

Bar Tender / Mixologist

Bunk
01.2023 - 04.2025

Warehouse Operative

Aldi Warehouse
11.2021 - 01.2022

Level 3 Sports and Physical activity Diploma (NCFE) - Principles of anatomy and physiology, Technical and tactical skills in sport, The physiology of fitness, Sports Coaching, Accessing risk in sport, Business in sport

Halesowen College
09.2021 - 07.2023

Warehouse Operative

Poundland Warehouse
08.2021 - 11.2021

Level 2 BTEC Diploma Engineering Maintenance Technology - Working in engineering, Using bench fitting techniques, Principles of maintenance technology, Assembling and maintaining fluid power systems

Dudley College of Technology
09.2019 - 07.2020

GCSE's - English Language, English Literature, Mathematics, Geography, Spanish, Combined Science (Double Award), BTEC Sports Level 1 and 2

Beacon Hill Academy
09.2018 - 07.2019
Jayden JOSEPHS-JOHNSON