Jayden-James Downing
london,united kingdom
Summary
Dynamic Supervisor with strengths in team motivation and performance enhancement. Implements clear staff instructions to achieve production targets and maintain high operational standards. Resolves customer complaints swiftly, transforming challenges into positive experiences.
Overview
1
1
Language
5
5
years of professional experience
Work History
Supervisor
Greene King
london, united kingdom
08.2024 - Current
- Gave clear staff instruction to achieve production output.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Facilitated communication between senior management and staff, acting as a liaison.
- Prepared detailed reports on team performance, productivity, and sales for senior management.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
waiter
marcus waring
02.2022 - 02.2023
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
Education
NVQ Level 1 - cookery
west london college
hammersmith01-2021
Skills
- Customer service
- Team building
- Employee training
- Communication facilitation
- Leadership
- Communication
- Team motivation
- Customer services excellence
Languages
English
Intermediate
B1
Interests
- hiking and also any sort of physical exercise
- cooking and baking
Timeline
Supervisor
Greene King
08.2024 - Current
waiter
marcus waring
02.2022 - 02.2023
NVQ Level 1 - cookery
west london college