Jayde Kentfield
Thornton heath,surrey
Summary
Dedicated professional with strengths in customer service and relationship building. Resolves issues effectively, ensuring positive interactions and fostering loyalty. Maintains high standards of cleanliness and organisation, contributing to an inviting environment.
Overview
15
15
years of professional experience
Work History
Shift Supervisor/ party team manager
oxygen free jumping
London, surrey
03.2020 - 04.2023
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Gave clear staff instruction to achieve production output.
- Monitored inventory levels, ordering stock as needed to prevent shortages.
- Supervised team of 15, delegating tasks and monitoring performance to meet project deadlines.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Opened and closed the building independently, managing access procedures, and daily security routines.
- Led a team of 15, fostering a collaborative environment to boost productivity and morale.
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Delivered quality service with friendly and professional demeanour.
Cafe Worker
oxygen free jumping
01.2019 - 03.2020
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Prepared and served a variety of coffees, teas, and other beverages to meet customer preferences.
- Provided friendly, efficient table service, taking customer orders and processing swiftly.
Hairdresser/receptionist
Barber store
London, Thornton heath
01.2016 - 12.2018
Hair Stylist
hairzone
rose hill, sutton
09.2012 - 12.2015
- Worked with straighteners, curlers and hair dryers to style hair.
- Recommended styles and treatments according to client wishes, making suggestions tailored to face structure and hairstyle.
- Adapted hairdressing services for special occasions, such as weddings and formals, creating memorable experiences for clients.
- Operated cash register, card machines and POS systems to process customer payments.
- Arranged and scheduled hair appointments using online booking systems.
- Developed new hair styling techniques using creativity and knowledge of trends.
- Coloured hair using balayage, highlights and toning techniques
- Maintained updated knowledge of industry products, including chemical composition, structure and properties.
Hairdresser
jane wrey
London, Greater London
03.2008 - 06.2011
- Kept salon clean and pristine by cleaning work areas, sweeping floors and sanitising chairs between client bookings.
- Delivered exceptional hairdressing services, including cutting, colouring, and styling, to meet diverse client needs.
- Managed appointments efficiently, maximising salon productivity and minimising client wait times.
- Opened and closed salon daily, maintaining readiness and operational continuity.
- Worked with straighteners, curlers and hair dryers to style hair.
- Recommended home care hair regimens and treatments based on client hair quality.
- Developed strong relationships with clients, fostering loyalty and encouraging repeat business through personalised service.
Education
foundation and first year - Health and Social Care
Bath Spa University
Bath 2024 - Current
GCSEs - high school
Coulsdon high school
London, ENGNVQ Level 3 - Hair and Beauty
Croydon College
CroydonSkills
- Customer service
- Team leadership
- Shift scheduling
- Quality control
- Relationship building
- Communication
- Leadership
- Staff scheduling
- Stock management
- Attention to Detail
- Client engagement
- Order taking
- Teamwork
- Food and table service
- Cleanliness and hygiene
- Cash handling
- Cafe cleanliness
- Cafe service
- Food safety awareness
- Safe food handling
- Food safety understanding
- Food and beverage service
- Clearing tables
- Dish washing
- Catering
- Friendly customer service
- Professional attitude
- Call handling
- Customer and client relations
- Customer relations
- Clear communication
- Greeting customers
- Telephone skills
- Telephone manner
- Clean and tidy nature
Timeline
Shift Supervisor/ party team manager
oxygen free jumping
03.2020 - 04.2023
Cafe Worker
oxygen free jumping
01.2019 - 03.2020
Hairdresser/receptionist
Barber store
01.2016 - 12.2018
Hair Stylist
hairzone
09.2012 - 12.2015
Hairdresser
jane wrey
03.2008 - 06.2011
foundation and first year - Health and Social Care
Bath Spa University
2024 - Current
GCSEs - high school
Coulsdon high school
NVQ Level 3 - Hair and Beauty
Croydon College