Jayde Gibson
SHEFFIELD,South Yorkshire
Summary
Accomplished professional with extensive experience in quantitative data collection and analysis of large datasets. Demonstrates advanced product knowledge and expertise in managing online and electronic information systems, ensuring data confidentiality and accurate record maintenance. Proficient in Microsoft Office, with a strong focus on customer retention, account management, and client rapport-building strategies. Highly deadline-oriented and tech-savvy, committed to leveraging skills for enhanced data processing and documentation management.
Sharp teaching assistant in special educational needs with experience in defining engaging curriculums for special education needs. Exceptional communication and organisation skills and uses innovative methods to teach subjects. Dedicated to motivating, encouraging and maximising full potential to achieve successful results.
Overview
7
7
years of professional experience
Work history
SEN teaching assistant
Vision For Education
Sheffield, South Yorkshire
05.2025 - Current
- Fostered inclusivity within the school community; promoted acceptance and respect for all pupils.
- Created sensory stimuli for pupils with Autism Spectrum Disorder; eased anxiety levels.
- Managed behavioural challenges effectively, maintaining a positive learning environment.
- Improved classroom behaviour with implementation of positive reinforcement strategies.
- Facilitated group activities to promote social interaction among SEN students.
health care assistant
Ellern Mede Eating Disorder Hospital
rotherham, south yorkshire
09.2023 - 02.2025
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Observed and recorded patients' condition to aid in diagnosis and treatment planning.
- Provided emotional support for family members during difficult times.
- Assisted in minor procedures, increasing operational efficiency.
- Worked with schools, rehabilitation programs and mental health facilities.
- Streamlined processes to improve and optimise office operations.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
Care assistant
carefound homecare
york, North Yorkshire
08.2022 - 09.2023
- Guaranteed continuity of service by maintaining individual service user records
- Administered medication with rigorous planning and recordkeeping.
- Improved social health by promoting participation in hobbies and social interests.
- Coordinated with healthcare professionals for holistic client care.
- Assisted with personal grooming to maintain dignity and self-esteem of the client.
- Completed shopping whilst responsibly managing budget.
Customer Service Advisor
Plusnet
Leeds, South yorkshire
02.2022 - 05.2022
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Offered prompt solutions to maintain customer satisfaction.
- Followed up on unresolved customer issues to research and correct problems.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Answered 40+ telephone calls per day with professionalism.
- Coordinated advanced help for complex technical issues.
- Obtained feedback from customers to improve service experience.
Volunteer Befriender
Rotherfed
Rotherham
11.2021 - 01.2022
- Provided a friendly, compassionate and proactive approach throughout service.
- Responded appropriately to safeguarding incidents and emergencies.
- Promoted independence, choice and privacy of residents at all times.
- Built professional relationships with service users.
CARE WORKER
Careline Home Care
Dinnington
01.2018 - 11.2021
- Performance-driven in Care work, adept in administrative tasks
- Certificates and annual training with a proven ability to work autonomously to resolve clients' problems
- Adaptable and skilled in providing support within all environments
- Enthusiastic during my care role, using exceptional communication and relationship-building abilities to grow rapport
- Using extensive industry experience to offer expert knowledge on medicines, and general health issues
- Resourceful and able to creatively solve problems creatively, with exceptional time management skills
- Helped over 100 patients with mobility problems and other physical disabilities, including incontinence and helped in the use and care of aids and personal equipment
- Made and changed beds, tidied rooms, did light cleaning and laundered clothing neatly and efficiently
- Helped in the promotion of mental and physical activity of patients through talking to them, taking them out, sharing with them in activities such as reading, writing, hobbies and recreations
- Recommended and made decisions about the best course of action
- Devised individual plans, taking account of diversity and promoting empowerment.
Education
Higher National Diploma - PSYCHOLOGY
The Open University
Diploma of Higher Education - Psychology
The Open University
NVQ Level 3 - HEALTH AND SOCIAL CARE
Dinnington High School
GCSEs - English
Dinnington High School
GCSEs - Maths
Dinnington High School
GCSEs - Science
Dinnington High School
HIGHER EDUCATION - PSYCHOLOGY
The Open University
Foundation Degree in Science - Psychology and Counselling
The Open University
09.2020 - 06.2023
Master of Science - Forensic Psychology
University of Derby
09.2023 -
Skills
- Experience in quantitative data collection
- Experience in analysing large quantitative datasets
- Advanced product knowledge
- Data Confidentiality
- Record maintenance
- Customer retention
- Customer account management
- Knowledge of managing online and electronic information and data collection systems
- Documentation management
- Client rapport-building strategies
- Data processing
- Microsoft Office proficiency
- Deadline-orientated
- Tech-savvy
Affiliations
- Cooking
- Reading
- Walking
- Forensics
- Music
- Baking
Timeline
SEN teaching assistant
Vision For Education
05.2025 - Current
health care assistant
Ellern Mede Eating Disorder Hospital
09.2023 - 02.2025
Master of Science - Forensic Psychology
University of Derby
09.2023 -
Care assistant
carefound homecare
08.2022 - 09.2023
Customer Service Advisor
Plusnet
02.2022 - 05.2022
Volunteer Befriender
Rotherfed
11.2021 - 01.2022
Foundation Degree in Science - Psychology and Counselling
The Open University
09.2020 - 06.2023
CARE WORKER
Careline Home Care
01.2018 - 11.2021
Higher National Diploma - PSYCHOLOGY
The Open University
Diploma of Higher Education - Psychology
The Open University
NVQ Level 3 - HEALTH AND SOCIAL CARE
Dinnington High School
GCSEs - English
Dinnington High School
GCSEs - Maths
Dinnington High School
GCSEs - Science
Dinnington High School
HIGHER EDUCATION - PSYCHOLOGY
The Open University
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