Jayasri Andal Priyadharsini Manoharan

Customer Advisor

• Provide telephony support and assist customers with daily banking activities.
• Maintain customer satisfaction by resolving complaints at first touch.
• Support customers in accessing online banking services through digital platforms.
• Assist and collaborate with peers to achieve team targets.

Tools & Systems:

• Foundation Desktop, EDGE, Ice Desktop, Access Plus, DES Workflow, Wallet Pay Portal, Nucleus, Pega CTM, Outlook, Microsoft Teams.

Key Responsibilities:

• Use Foundation Desktop and EDGE to access and verify customer details.
• Utilize Access Plus for credit card inquiries and DES Workflow for document requests.
• Support Wallet Pay transactions for Apple Pay, Google Pay, and Samsung Pay.
• Manage complaints through Nucleus, resolving issues promptly or escalating as needed.
• Process credit card requests and historic statements via PEGA CTM/Pega 8.

• General Accounting Ops Analyst
• Providing updates of Budgeting and Forecasting details.
• Providing and maintaining headcount related data.

Financial Analyst

• Prepare reports on accounts payable, accounts receivable, vendor and customer balances.
• Analyze global employee expenses for US entities.
• Conduct forex variation reports weekly, quarterly, and monthly.
• Track invoice status, general ledger transactions, and profit & loss variances.
• Manage IT Finance tasks, including office equipment registers and purchase approvals.
• Report and forecast monthly operating expenses.

Achievements:

• Successfully transitioned Corporate and IT Finance reporting from onshore to remote.
• Created Standard Operating Procedures (SOPs) for reports with onshore approval.
• Provided backup support for Global Operations Technology reporting.

Technical Skills:

• Oracle Hyperion (HFM), Longview, Essbase, Discoverer, Kofax Matrix, Hyperion Essbase & Planning.