Jayaschandran Pillai

Rejoined Asda as Deputy Store Manager at Clapham branch in May 2015.

Transitioned to Wallington branch in September 2019, streamlining operational processes.

Managed store remodelling projects and oversaw new store openings across multiple branches.

• Acquired substantial experience in Roehampton and Bexley Heath branches during tenure.

I have joined the company as a shop floor assistant and then promoted into various management roles to the level of Deputy Store Manager.

I have managed retail operations of following departments

Grocery , Home and Leisure , Chilled food.

I worked as Administration Manager and Profit Improvement Manager

I worked as General Merchandise Trading Manger, Ambient Trading Manager and Fresh Trading Manger where I had the responsibility of managing all the department managers of those areas.

In 2014 I was promoted as the Deputy Store manger to whom the Trading managers as well as the Department Managers reports and responsible for all retail operations in the absence of the Store .

• Fostered team spirit by conducting regular staff training and development programmes.
• Assisted in recruitment process to bring in dynamic talent into the workforce.
• Implemented loss prevention strategies, reducing instances of theft within the shop floor.
• Promoted a proactive work environment through open communication channels amongst the team members.
• Upheld company policies at all times whilst dealing with staff or customers' issues.
• Made sure merchandise was displayed attractively, led to increase in footfall.
• Improved store operations by implementing effective inventory management techniques.
• Managed shift schedules efficiently, ensuring smooth daily operations even during peak hours.
• Addressed employee issues promptly, fostering a harmonious work environment.
• Conducted risk assessments for improved health and safety protocols.
• Enhanced customer satisfaction with attention to detail and prompt resolution of complaints.
• Maintained a clean, organised display area, ensuring a positive shopping experience for customers.
• Ensured adherence to legal standards by maintaining accurate records and documentation of transactions.
• Established strong supplier relationships to ensure consistent stock availability.
• Leaded by example on delivering excellent customer service as per company's guidelines.
• Led daily operations to maintain smooth store running and delivering retail KPIs
• Conducted performance managements and annual appraisals.
• Conducted investigations, disciplinary hearing , grievances and appeals.

Cashier, Processing transactions, Selling financial products

Meeting clients, drafting pleadings, attending courts and representing the clients and the chamber.