Jayani Pathirage
Feltham
Summary
Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
4
4
years of professional experience
Work History
F &B Team Member
Runneymede on thames Hotel and Spa
12.2024 - Current
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Delivered reliable customer service with attention to detail even under high pressure.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
Food and beverage supervisor
ITC Ratnadipa Hotel
01.2024 - 08.2024
- Collaborated closely with the kitchen team to maintain consistency in food presentation.
- Improved dining experience through attentive listening to guest feedback.
- Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
- Streamlined inventory management to minimise waste.
- Supervised daily operations of food and beverage service, ensuring high standards of quality and presentation.
Food and beverage supervisor
Galle Face Hotel
01.2022 - 01.2024
- Efficiently handled cash transactions, minimizing errors at end-of-day reconciliations.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Maintained high standards of cleanliness and hygiene in the food preparation area.
- Trained and mentored staff on operational procedures, enhancing team performance and customer satisfaction.
Education
Bachelor of Arts - Tourism and Hospitality Management
University of Kelaniya
Master of Science - Tourism and Hospitality Management
Coventry University
Skills
- Communication skills
- Customer service
- Attention to Detail
- Teamwork and collaboration
- Positive attitude
- Problem-solving
- Inventory control
- Opera PMS
- POS systems
Languages
English
Upper intermediate (B2)
References
References available upon request.
Timeline
F &B Team Member
Runneymede on thames Hotel and Spa
12.2024 - Current
Food and beverage supervisor
ITC Ratnadipa Hotel
01.2024 - 08.2024
Food and beverage supervisor
Galle Face Hotel
01.2022 - 01.2024
Master of Science - Tourism and Hospitality Management
Coventry University
Bachelor of Arts - Tourism and Hospitality Management
University of Kelaniya
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