JAYANA DAKKSHA
Birmingham
Summary
Experienced and results-driven Bar Supervisor with a strong foundation in bartending and hospitality management. Over 3 years of hands-on experience in fast-paced bar environments, leading teams, maintaining high service standards, and driving beverage sales. Known for exceptional customer service, leadership, and a deep knowledge of cocktails, wines, inventory control, marketing and sales. Seeking to leverage expertise to contribute to a dynamic team and enhance guest experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bar Supervisor
Gharana F&B Limited (Dilse Mailbox)
07.2024 - Current
- Supervise all aspects of daily bar operations, ensuring efficient workflow, exceptional guest service, and full compliance with brand standards, licensing laws, and health & safety regulations.
- Oversee end-to-end inventory management, including stock control, supplier coordination, and waste reduction strategies-resulting in a 10-15% reduction in beverage costs.
- Prepare and ensure consistent, high-quality service of a wide variety of alcoholic and nonalcoholic beverages, including custom cocktails, mocktails, milkshakes, and seasonal specials.
- Introduce and regularly update seasonal and occasion-based beverage menus, incorporating innovative cocktail, mocktail, and milkshake recipes to align with customer preferences and market trends.
- Plan and implement targeted promotional offers and limited-time drink specials to drive customer interest and increase beverage sales, contributing to a 15% boost in overall bar revenue.
- Collaborate with management and marketing teams to execute happy hour promotions, and festive event menus, enhancing the overall guest experience and increasing footfall.
- Oversee POS system operations, cash handling, and daily financial reconciliations with 100% accuracy and adherence to internal policies.
- Ensure the bar area remains clean, well-organized, and visually appealing at all times, in accordance with hygiene regulations and brand presentation standards.
Bar Supervisor
Varanasi Restaurant
Birmingham, United Kingdom
10.2023 - 07.2024
- Supervise all daily bar operations, ensuring smooth workflow, efficient service, and adherence to company standards.
- Lead, and train team of 5 bartenders and support staff, fostering a high-performance and customer-focused culture.
- Oversee inventory management, including stock control, order placement, and minimizing waste to maintain cost efficiency.
- Monitor compliance with licensing, health, and safety regulations, including responsible alcohol service policies.
- Schedule staff shifts, manage attendance, and resolve conflicts to maintain team effectiveness and adequate staffing levels.
- Maintained a 95% customer service satisfaction rating by resolving issues promptly, improving accuracy, and minimizing customer wait times.
- Managed bar operations for over 15 special events, including weddings, corporate meetings, and social functions, leading the team to deliver seamless and professional beverage service.
- Maintain POS systems, manage cash handling procedures, and ensure accurate end-of-day reconciliation.
Senior Bartender
05.2023 - 10.2023
- Managed bar inventory and implemented organized storage procedures to maintain optimal stock levels and meet customer demand.
- Prepared and served cocktails, mixed drinks, wine, and beer for over 100 guests daily in a high-volume, upscale environment.
- Created unique signature cocktails to enhance the guest experience and drive customer engagement.
- Maintained and balanced a secure amount exceeding over 2000 pounds daily, resolving discrepancies promptly and ensuring financial accuracy.
- Ensured compliance with all health, safety, and alcohol service regulations.
Hospitality & Bartending Staff
Constellation (Compass Group)
Birmingham, United Kingdom
10.2022 - 05.2023
- Provided bartending and hospitality services during high-traffic events at Aston Villa Football Club and Edgbaston Stadium.
- Prepared and served a wide variety of beverages, including: Classic and signature cocktails, Beers, wines, and spirits, Custom mocktails and non-alcoholic beverages.
- Supported senior bartenders by restocking supplies, assisting with drink preparation, and maintaining efficient service flow.
- Operated as Till Cashier, accurately processing debit and credit card transactions, managing customer tabs, and ensuring proper cash handling procedures.
- Delivered high levels of customer service in a fast-paced environment, contributing to a positive guest experience during peak event hours.
Education
Cocktail Creations - Mixology
European Bartender School
02.2025
MSc - Management, Organisational Leadership
University of Birmingham
09.2023
Master's in business administration (M.B.A) - Human Resources Management
Bharati Vidyapeeth University
05.2021
Bachelor's in business administration (B.B.A) - Human Resources Management
Bharati Vidyapeeth University
05.2019
Skills
- Bar & Beverage Management
- Team Leadership & Training
- Cocktail Crafting & Mixology
- Inventory Control & Ordering
- POS Systems & Cash Handling
- Customer Experience Excellence
- Health & Safety Compliance
- Event & Shift Planning
Certification
- Bar Management
- Food Safety Level 1
- Health and Safety Level 1
- Allergen Awareness
Timeline
Bar Supervisor
Gharana F&B Limited (Dilse Mailbox)
07.2024 - Current
Bar Supervisor
Varanasi Restaurant
10.2023 - 07.2024
Senior Bartender
05.2023 - 10.2023
Hospitality & Bartending Staff
Constellation (Compass Group)
10.2022 - 05.2023
MSc - Management, Organisational Leadership
University of Birmingham
Master's in business administration (M.B.A) - Human Resources Management
Bharati Vidyapeeth University
Bachelor's in business administration (B.B.A) - Human Resources Management
Bharati Vidyapeeth University
Cocktail Creations - Mixology
European Bartender School