Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
Timeline
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Jay Williams

Stoke-on-Trent,Staffordshire

Summary

Motivated professional with over six years of experience at McDonald's, advancing from Crew Member to Shift Leader. Proven ability to lead teams, solve problems efficiently, and maintain operational excellence in high-pressure environments. Strong organizational skills and a talent for motivating team members to achieve objectives. Seeking to leverage transferable skills in a new industry for continued professional growth.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Shift leader

McDonald's
Stoke-on-Trent, Staffordshire
07.2024 - Current
  • Prioritised tasks during busy periods to ensure timely delivery of orders and services.
  • Implemented new procedures that enhanced productivity significantly.
  • Liaised with management regularly to align shift goals with business objectives.
  • Maintained detailed records of shift activities, providing reports to upper management as needed.
  • Resolved staff conflicts promptly, fostering a harmonious working environment.
  • Assisted customers in product selection, contributing to consistent sales improvements.
  • Conducted regular equipment checks to ensure optimal performance.
  • Oversaw stock inventory, reducing risks of shortages or overstock situations.

Crew member

McDonald's
Stoke-on-Trent, Staffordshire
08.2019 - Current
  • Supported management with administrative tasks to enhance operational efficiency.
  • Delivered personalised customer service, fostering client loyalty.
  • Maintained cleanliness standards by regularly sanitising workstations.
  • Managed inventory levels to optimise operations during peak hours.
  • Prepared food items according to established recipes, ensuring consistent taste and presentation.
  • Implemented promotional strategies to attract customers during off-peak hours.
  • Collaborated with team members to promote a friendly and productive work environment.
  • Facilitated customer flow by managing queues effectively during rush hours.

Education

Diploma of Higher Education - Games Design / Music

City of Stoke-on-Trent Sixth Form College
Stoke-on-Trent
09.2019 - 04.2021

GCSEs - Maths / English / Computer Science / Science / Music / Product Design

Ormiston Sir Stanley Mathews Academy
Stoke-On-Trent
09.2014 - 07.2019

Skills

  • Active listening
  • Profit margin optimization
  • Quality assurance
  • Empathy and understanding
  • Supply chain management
  • Delegation
  • Technical operation
  • Sales strategies
  • Payroll administration
  • Team leadership
  • Inventory management
  • Cost control
  • Listening skills
  • Collaboration
  • Responsive engagement
  • Adaptability in fast-paced environments
  • Display setup
  • Physical stamina
  • Communication skills
  • Drink service
  • Team collaboration
  • Cash handling and customer service

Languages

English
Fluent

Certification

McDonald's University London Diploma

Advancing your Leadership on Shift Course

Affiliations

  • Game Development – Creating small projects using engines such as Unreal and Unity, experimenting with coding and design ideas.
  • Fitness & Gym – Regularly training to maintain discipline, focus, and resilience.
  • Recreational Sports – Enjoy playing pool, bowling, and golf on a weekly basis, which help me stay active and social outside of work.

Timeline

Shift leader

McDonald's
07.2024 - Current

Diploma of Higher Education - Games Design / Music

City of Stoke-on-Trent Sixth Form College
09.2019 - 04.2021

Crew member

McDonald's
08.2019 - Current

GCSEs - Maths / English / Computer Science / Science / Music / Product Design

Ormiston Sir Stanley Mathews Academy
09.2014 - 07.2019

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Jay Williams