Jay SMITH
GREAT NOTLEY,ESSEX
Summary
An experienced operational leader with a proven track record of improving complex business processes, embedding governance, developing performance insight and driving organisational change within highly regulated public sector environments. Experienced in leading operational teams, designing reporting frameworks, producing management information through Power BI and influencing senior stakeholders across multiple organisations.
Recognised for transforming complex operational data into clear performance insight, improving service delivery, reducing organisational risk and implementing consistent ways of working. A qualified coach and mentor with extensive experience developing standard operating procedures, performance frameworks and quality assurance processes while leading change without direct authority.
Looking to bring this experience into a Process Development Lead role, helping to standardise operational processes, improve governance, enhance customer experience and support continuous improvement across the organisation.
Overview
1
1
Certification
9
9
years of professional experience
Work history
Detective Constable / Acting Detective Sergeant
Chelmsford Domestic Abuse Investigation Team
2023.06 - 2026.08
- Temporary Detective Sergeant (05/24 - 06/25) and Detective Tutor to junior investigators.
- Led operational performance across a specialist investigative team, introducing consistent ways of working and improving service delivery.
- Used Power BI to develop dashboards and performance reporting that enabled managers to monitor workloads, identify trends and allocate resources effectively.
- Reviewed operational processes and introduced improvements that enhanced efficiency, quality assurance and compliance.
- Developed guidance, briefing materials and operational documentation to support consistent delivery across the team.
- Mentored and coached investigators, improving capability, productivity and investigative standards.
- Worked closely with senior leaders to implement organisational priorities and improve operational performance.
- Oversaw quality assurance of complex investigations, ensuring compliance with legislation, policy and organisational standards.
- Managed competing priorities across 200 investigations in high-risk workloads while maintaining service quality and public confidence.
Acting supervisor and investigator
Organised Immigration Crime
2025.06 - 2025.11
- Produced weekly and monthly operational performance reports for senior management.
- Converted complex intelligence of approximately 50 datasets per week into meaningful dashboards, tables and management information using Power BI.
- Delivered regular operational briefings to multiple partner agencies and senior stakeholders.
- Identified trends, risks and opportunities that informed operational planning, intelligence development and resource allocation.
- Improved reporting processes, creating consistent formats for operational performance monitoring.
- Supported cross-agency collaboration and continuous improvement initiatives.
Police Constable
Harlow Local Policing Team
2021.06 - 2023.06
- Managed approximately 30 complex investigations while balancing operational priorities and organisational risk.
- Gathered intelligence and analysed information to support decision making.
- Built strong relationships with internal departments and external partners.
- Maintained accurate documentation and ensured compliance with legal and organisational requirements.
- Delivered high-quality customer service to victims, witnesses and partner organisations.
Operational Support Grade
HMP Highpoint
Suffolk
2017.06 - 2020.11
- Trained emergency control room and CCTV operator.
- Trained in internal and external gate and visitor management.
- Work in highly sensitive environments such as social and legal visits, and correspondence.
Education
BA - Politics and International Relations
University of Reading
Reading 2017.09 - 6 2020
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Colchester Royal Grammar School
Skills
- PIP2 accredited investigator, with a deep understanding of statutory frameworks and evidential standards
- Experienced user of numerous computer programmes including Power BI for analytical purposes
- Mentorship and leadership – Essex Police qualified coach, mentor, and Detective Constable tutor, with a proven ability to coach staff and quality assure complex case files to meet internal performance metrics
- Complex case management - Experience leading high-profile, multi-agency operations and investigations in sensitive environments to gather evidence and uphold public confidence
- Business and stakeholder management - Expertise in multi-agency work Led safeguarding, debriefing and liaising with vulnerable individuals and constructively challenging senior decision-makers
- Risk-based decision maker - Proportionate and quality investigator who has managed over 200 complex investigations at one time, considering threats, harm and risk to prioritise actions
- Collaborative - Worked collaboratively with external legal and regulatory agencies to achieve results in the public interest
- Quick learner - Passionate and driven individual who is excited to move from the criminal law environment into a new challenge
Certification
- PIP2 accreditation: Qualified
- NPPF Level 2 Sergeants Exam: Passed
- Detective Constable Tutor: Qualified
Timeline
Acting supervisor and investigator
Organised Immigration Crime
2025.06 - 2025.11
Detective Constable / Acting Detective Sergeant
Chelmsford Domestic Abuse Investigation Team
2023.06 - 2026.08
Police Constable
Harlow Local Policing Team
2021.06 - 2023.06
BA - Politics and International Relations
University of Reading
2017.09 - 6 2020
Operational Support Grade
HMP Highpoint
2017.06 - 2020.11
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Colchester Royal Grammar School