Jay Ranson
Polegate,East Sussex
Summary
Dedicated professional with excellent customer service. Demonstrates excellent communication and interpersonal abilities, proficient in a wide range of IT software and hardware. Strong analytical and problem-solving skills, adaptable to new technologies, with a proven track record in sales and time management. Committed to leveraging critical thinking and product knowledge to drive success in future endeavours.
Overview
10
10
years of professional experience
Work History
Viewing Negotiator
Sequence Brighton
Brighton, East Sussex
01.2024 - Current
- Conducted property viewings and facilitated the sales process, enhancing buyer interest and satisfaction
- Assisted in negotiation, providing clients with timely updates and managing their expectations.
- Enhanced client relationships by understanding and effectively communicating their needs.
- Maintained a positive rapport with clients through effective communication skills.
- Organised open house events to increase visibility and interest in listed properties.
- Assisted buyers in finding suitable properties according to their budget and requirements for successful purchases.
- Scheduled viewings for interested buyers, showcasing the best features of each property.
Temporary Agency Roles
Various Companies
UK
09.2022 - 12.2023
- Customer Service Representative at Crosswater Ltd: Managed customer enquiries and resolved issues
- Hotel Receptionist at Marston's Trading Limited: Ensured a welcoming environment and efficient guest services.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Performed administrative duties contributing towards smooth operations.
- Streamlined check-in procedure by efficiently handling guest documents.
- Reduced wait times with high-speed processing of reservations.
- Managed room availability charts to ensure zero overbooking.
- Increased efficiency by swiftly resolving any complaints or issues.
- Ensured guest comfort with prompt attention to their needs and requests.
Product & Technical Customer Service Specialist
Bose Corporation
, Kent
10.2021 - 08.2022
- Provided technical support for a range of Bose products and third-party devices, ensuring exceptional customer experience and high levels of satisfaction
- Served as a point of contact for complex technical queries, assisting customers in troubleshooting and resolving issues with hardware, software, and networking
- Authored and updated technical guides, enabling customers to self-service and enhancing product usability
- Collaborated with internal product teams to convey customer feedback, contributing to product improvement and future feature development
- Maintained an in-depth understanding of Bose's product lines and technology, keeping up-to-date with new product releases and technical advancements.
- Assisted in new product launches, contributing to successful market introductions.
Fitness Model/Influencer
Self-Employed
10.2018 - 09.2021
- Created and managed digital content across platforms, achieving significant growth in audience engagement.
- Collaborated with photographers to produce compelling images for advertising campaigns.
- Worked closely with makeup artists to achieve desired look for photo shoots, resulting in striking imagery.
- Maintained professionalism during long, demanding shoots.
- Exercised regularly and followed strict dietary plans to maintain optimal physique for shoots.
- Travelled to studios and set locations, arriving ahead of time and prepared for shoots.
Executive Personal Assistant
Burkitt Communications
London
11.2015 - 09.2018
- Provided comprehensive support to the executive officer, enhancing office efficiency and productivity.
- Coordinated executive travel arrangements for reduced stress and maximised time management.
- Improved communication efficiency with proactive management of executive's email correspondence.
- Scheduled meetings to ensure smooth business operations.
- Maintained confidentiality whilst handling sensitive information.
- Prioritised tasks effectively, ensuring timely completion of projects.
- Managed executive diaries for optimised scheduling and time management.
- Supported the Executive in all aspects of business administration ensuring smooth running of the office.
- Scheduled meetings, conferences and appointments.
- Kept files organised and up-to-date for accurate record-keeping purposes.
Customer Service Representative
BSW Heating
02.2015 - 10.2015
- Resolved customer queries and coordinated with internal teams for efficient service delivery.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Provided top-notch support for increased customer satisfaction.
- Collaborated with sales team to maximise product visibility and sales.
- Assisted customers in making informed decisions by providing detailed product information.
- Performed administrative duties contributing towards smooth operations.
Education
Orpington College
London /2007 - /2009
Skills
- Excellent communication and interpersonal abilities
- Proficient in a wide range of IT software and hardware
- Strong analytical and problem-solving skills
- Adaptable and quick to acquire new skills and technologies
- Sales expertise
- Time management
- Product knowledge
- Critical thinking
- Customer service excellence
Languages
Spanish
Beginner
Timeline
Viewing Negotiator
Sequence Brighton
01.2024 - Current
Temporary Agency Roles
Various Companies
09.2022 - 12.2023
Product & Technical Customer Service Specialist
Bose Corporation
10.2021 - 08.2022
Fitness Model/Influencer
Self-Employed
10.2018 - 09.2021
Executive Personal Assistant
Burkitt Communications
11.2015 - 09.2018
Customer Service Representative
BSW Heating
02.2015 - 10.2015
Orpington College
/2007 - /2009
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